Branch Officer

NECHES FEDERAL CREDIT UNION•Nederland, TX

6d•Onsite

About The Position

Our Branch Officer is responsible for overseeing all aspects of the school branch operations, including but not limited to, Member services and Student Member Service Representatives at their location. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work certified company. With $1 Billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members’ financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.

Requirements

At least 1 -2 years Credit Union experience or a combination of cash handling and customer service experience
Knowledge of products, services and technology driven processes relating to the daily branch operations
Demonstrates leadership skills with the ability to effectively train and motivate employees
Networking and relationship-building skills
Work independently while displaying initiative and decision-making skills
Excellent verbal, written and customer service skills
Dependable; punctual and regular attendance
Maintain a high level of professionalism
Ability to work well in a team environment and support the credit union’s mission and values
A willingness to learn new processes to grow

Responsibilities

Represents Neches FCU at the Nederland High School Branch, activity promoting visibility and awareness within the school community
Responsible for overseeing all aspects of School Branch operations, including member services and the supervision of the Student Member Service Representatives (MSRs)
Educates and informs about our products and services available at the Branch
Establish and maintain relationships with Nederland students, faculty, and staff
Collaborate with faculty to foster and enrich financial literacy initiatives
Oversee Student MSR performance by coaching, training and motivating
Host: N-Spire events as needed
Delivers prompt, professional, and personalized service
Reinforce the Credit Union’s mission, vision, and core values by promoting a commitment to Signature Service
Creates a fun environment of teamwork and comradery
Other duties as assigned