Branch Member Service Representative I

WORKERS FEDERAL CREDIT UNION • Lancaster, MA

10h • $20 - $25 • Onsite

About The Position

Are you passionate about helping others and delivering exceptional service? As a Branch Member Service Representative (BMSR), you’ll play a key role in creating a positive, welcoming experience for our members. You’ll build relationships, process financial transactions accurately, educate members on products and services, and support branch goals through excellent service.

This position may be filled as a  BMSR I level, based on experience and qualifications.

BMSR I is ideal for candidates new to banking—prior banking experience is not required.

Requirements

• High School diploma or equivalent required
• Prior banking experience not required
• Customer service or cash‑handling experience required.

Responsibilities

• Deliver exceptional member service by addressing questions, issues, and concerns promptly and professionally
• Accurately process teller transactions, including deposits, withdrawals, loan payments, check cashing, and balancing
• Build positive member relationships and identify opportunities to support members’ financial needs
• Refer members to internal partners for additional services such as mortgages, investments, insurance, and small business support
• Participate in branch sales and service initiatives to support branch goals
• Serve as lobby lead as scheduled to ensure a welcoming and efficient member experience

Benefits

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED