Branch Member Service Representative I / II
About The Position
Are you passionate about helping others and delivering exceptional service? As a Branch Member Service Representative (BMSR), you’ll play a key role in creating a positive, welcoming experience for our members. You’ll build relationships, process financial transactions accurately, educate members on products and services, and support branch goals through excellent service. This position may be filled at either the BMSR I or BMSR II level, based on experience and qualifications. BMSR I is ideal for candidates new to banking—prior banking experience is not required. BMSR II is for experienced branch professionals who can support more complex member needs, including account opening and lending.
Requirements
- High School diploma or equivalent required
- BMSR I: Prior banking experience not required; Customer service or cash‑handling experience required.
- BMSR II: Minimum of one year of branch banking experience required
- Ability to register with and maintain active status in the National Mortgage Licensing System (NMLS)
Responsibilities
- Deliver exceptional member service by addressing questions, issues, and concerns promptly and professionally
- Accurately process teller transactions, including deposits, withdrawals, loan payments, check cashing, and balancing
- Build positive member relationships and identify opportunities to support members’ financial needs
- Refer members to internal partners for additional services such as mortgages, investments, insurance, and small business support
- Participate in branch sales and service initiatives to support branch goals
- Serve as lobby lead as scheduled to ensure a welcoming and efficient member experience
- Open and service all types of deposit and loan accounts
- Originate consumer loan applications (e.g., auto, personal, debt consolidation)
- Support more complex transactions and account needs
Benefits
- Comprehensive medical, dental and vision plans
- Basic life and AD&D insurance, short-term disability and long-term disability
- 15+ days of paid time off (PTO) per year
- Up to 16 hours of volunteer time off (VTO) per year
- 11+ paid holidays
- 401(k) that includes a Safe Harbor Match of up to 4%.
- Tuition Reimbursement Program
- Mental health resources including an Employee Assistance Program (EAP)
- Individualized learning and development programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
