Branch Manager - Hopkins

Citizens Independent Bank•Hopkins, MN

1d•$72,000 - $108,000

About The Position

At Citizens Independent Bank, we believe in the power of community and the importance of building meaningful relationships. Our commitment to providing exceptional customer experiences is at the heart of everything we do, ensuring that every interaction is personal and impactful. We are dedicated to the growth and development of our employees, offering opportunities for training and advancement in a collaborative, supportive environment. If you're passionate about making a difference in your community and helping others thrive, we invite you to explore a role with us. We are seeking a Branch Manager to join the Hopkins team! POSITION OVERVIEW The Branch Manager will serve as Leader, Coach and provide the day-to-day leadership for the Hopkins branch. The Branch Manager will be responsible for managing the sales, customer experience and daily operations of the branch. Other responsibilities include actively participating in the implementation of the branchs business plans, enhancing existing customer relationships, developing relationships with new customers, and leading successful outbound sales efforts.

Requirements

Ability to read, analyze, and interpret moderately complex financial documents.
Ability to write reports and business correspondence.
Ability to effectively present information to management and respond to sensitive inquiries or complaints.
Ability to define problems, collect data establish facts, and draw valid conclusions.
Employee may occasionally lift and/or move up to 25 pounds.
Position requires ability to have or obtain a NMLS License

Nice To Haves

Bachelors degree or equivalent; or four to ten years related experience and/or training; or equivalent combination of education and experience.
Minimum of five years retail banking experience preferred
Strong sales coaching skills
Willingness to become involved with and participate in community events
Ability to work well with business partners within the organization
Strong consumer lending skills
Strong knowledge of bank operation policies and procedures
Proven ability to sell and cross-sell bank products and services
Proven ability to develop new business
Proven ability to manage retail sales team to achieve threshold activity levels and performance goals
Excellent supervisory, interpersonal, problem-solving, communication, and customer service skills.

Responsibilities

Oversee activities of the business development for the branch meeting goals related to deposit and consumer loan growth, meet partner referral goals and work collaboratively with bank partners.
Annually assess the market served by the branch, identifying obstacles and opportunities. This, along with similar evaluations from other locations, is the basis for the annual consumer business plan.
Maintain high visibility and a positive image with existing and prospective customers.
Build relationships with businesses and community leaders by actively participating in community activities and events, growing the visibility and name recognition in the market.
Identify customers' financial needs and provide appropriate solutions.
Provide personal banking services to customers, which include selling deposit products, checking, savings and certificates of deposit. Also sell credit cards, convenience credit, installment loans, and home equity lines of credit.
Make appropriate partner referrals for investment services and first and second real estate mortgages.
As product manager for the branch, responsible for implementing sales campaign for assigned products utilizing the Marketing Department.
Provide support to Business Department to open accounts when needed. This includes managing and building Business relationships.
Train and support branch staff on various products, services and computer applications.
Recruit, interview, select and train Universal Bankers and Tellers.
Assist in providing adequate floor coverage during breaks and vacations, etc.
Oversee the day-to-day operations of the bank including opening and closing of any of the locations as a situation may require, including Saturday coverage, as applicable.
Manage bank staff including coaching, counseling, evaluating performance, and salary administration of all direct reports, as well as overseeing the responsibilities of each of the direct reports.
Provide performance management counseling, as required.
Support the individual development plans and career goals of bank staff.
Responsible for overseeing the maintenance and security of the building and grounds of the branch.
Make group sales presentations as assigned and assist in staffing bank displays at various trade shows or community events
Perform other duties as requested by the Senior Vice President/Retail Banking

Benefits

People come first - our clients, our employees, our families, our communities
Rewarding and challenging work
Work-life balance is important
We strive to promote from within
Employee education and training is vital
Full benefits including medical, dental, vision, 401k with match, LTD and STD, employer paid life insurance, paid holidays and half-day off for birthday, generous PTO allowance
Incentive Compensation Plan
Conveniently located in St. Louis Park, Robbinsdale, Hopkins, and Plymouth
75 years of local banking history
Opportunity to participate in fun community activities