Branch Manager - University of Buffalo Western NY Region

Broadview Federal Credit Union•Amherst, NY

1d•Onsite

About The Position

To lead a retail banking branch team to deliver our mission to benefit every member, every time, every day. Responsible for in-branch member experience, team member development, branch operations, and achievement of team performance. Provide outstanding member service and dynamic leadership, while creating a productive and engaging work environment. At Broadview FCU, your career is so much more than a job. Grow personally and professionally with access to opportunities to apply your strengths and unleash your potential. Broadview’s success is propelled by every employee. As we work together to serve members and our communities, our collective talents produce superior financial solutions and exceptional service that are uniquely Broadview FCU.

Requirements

Have a minimum of three years of Branch Management experience, or equivalent combination of experience and education
Have a minimum of three years’ service experience with proven results
Are an enthusiastic leader with proven record of success in a leadership role
Have strong organizational and multi-tasking skills
Have effective interpersonal, verbal, written, and auditory communication skills
Have the ability to adapt to change, and think strategically
Are flexible to work out of any location at any time, based on business needs
Are able to lift at least 10 pounds and stand for long periods of time

Nice To Haves

Associate degree in Business or related field preferred
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

Responsibilities

Bring Broadview’s mission to life, ensuring member experience is second to none
Model and coach branch team on deepening member relationships, member advocacy, and business development
Build relationships with commercial clients, partnering with Commercial Lending and Business Development
Collaborate with other departments and CUSOs on delivery of exceptional concierge member service
Advance employee development and succession planning through regular performance appraisals, feedback, and by creating individual development plans
Ensure ongoing training and development of staff through direct observations, meetings, reviewing dashboards, development plan progress, goals, and overall performance to yield strong individual and team results
Maintain knowledge of all current Credit Union products, services, policies, procedures, and NCUA regulations
Achieve branch operational objectives and take accountability for the team’s compliance with all Credit Union policies, procedures, and audits
Monitor internal and external building and grounds maintenance to ensure positive and safe member and staff experience
Assist in the recovery and restoration of tasks assigned in a disaster recovery situation, as well as regular disaster recovery testing
Establish, model, and lead a positive presence within the community by delivering the Broadview brand with every member interaction, including any community/volunteer events, committees, and council representation