Branch Manager - Hoover/BPO

Alabama Credit Union • Hoover, AL

12d

About The Position

At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives. This position exists to oversee the operations at the Hoover Branch in Hoover, Alabama and the Birmingham Post Office Branch in Birmingham, Alabama. Duties include leading branch in achieving strategic and financial goals, coaching and developing staff, ensuring exceptional member service, and participating in business and community development. In return, those who hold this role get to work at one of the best places on earth. If you cannot handle stress, make tough decisions, effectively motivate employees, or manage multiple conflicting priorities, this may not be the job for you. However, if you want the opportunity to drive the success of a branch and the personal success of the people in it, and thrive on helping people in your workplace and community, it may be the perfect opportunity to feel good about your career!

Requirements

• Demonstrates understanding of Credit Union mission, shared values, strategy and ensures achievement of strategic and financial goals.
• Ensures compliance with established policy and regulations.
• Hires new branch team members.
• Ensures proper training, resources, and performance management are provided for staff to meet member service expectations and branch goals; Coaches and evaluates team member performance; identifies development opportunities for staff member and coordinates with Talent Development and Area Leader to assist team member in professional development.
• Recommends promotions, transfers and salary adjustments as appropriate.
• Identifies performance problems, ensures corrective action is provided, and terminates when necessary with HR and Area Leader assistance.
• Utilize resources of member service data and analytics to enhance branch contribution to overall revenue, member profitability and expense control.
• Promotes teambuilding and leads team in collaborating with and supporting branches/ departments across the Credit Union to provide exceptional internal service and meet organizational goals.
• Assist with start-up, development, and growth of new branches as needed.
• Positively impacts and motivates team member through encouragement, role-modeling core behaviors, actively listening and reinforcing positive performance.
• Encourages each team member to look for opportunities to utilize Credit Union products and services, using software tools to identify best matches for product referral.
• Uses performance management tools and practices (i.e., prism dashboards, 1:1 meeting, individual goal setting) to benchmark team member performance against branch goals and collaborate with team member to develop success plans.
• Actively initiates and engages in development activities that enhance team member knowledge and skill sets, including Talent Development activities, scheduled training sessions, and team member participation on High Performance Teams (HPTs).
• Engages in development of self. Takes initiative to learn, solicits and incorporates feedback from supervisor and team members for improvement, and is responsive to coaching as well as adept at coaching others.
• Recognizes and mentors potential team members for future leadership opportunities.
• Lead a peer group, HPT, and other self-development opportunities.
• Continuously works to improve penetration within existing Value Partner (VP) populations by following up regularly to ensure members’ and Value Partner representatives’ satisfaction; participate in VP support activities; applies data and analytics to offer relevant and valued solutions to VP populations.
• Participates in organizational efforts to attract and secure new VP relationships.
• Involved with and/or serves on committees or boards of community organizations
• Participates in 15 hours of paid community involvement
• Participates in community activities to promote the organization and to build goodwill. For example: local chamber of commerce, credit union chapter, community organizations.
• 3-5 years experience in branch management of a financial institution.
• (1) A two-year college degree or (2) completion of a specialized certification or licensing or (3) completion of specialized training courses conducted by venders or (4) job-specific skills acquired through an apprenticeship program.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and requires the ability to influence and/or sell ideas or services to others. Willingness and ability to contact entities for the purpose of business development is strongly preferred. The ability to listen to and comprehend member and co-worker needs; the ability to resolve member and co-worker problems efficiently and appropriately; and the ability to work in a team environment, exchanging ideas and coming to consensus with individuals from other departments and geographic areas are required.

Responsibilities

• Leads branch in achieving strategic and financial goals and ensures proper staffing, effective operations and compliance, and exceptional member service.
• Actively coaches and develops team member to ensure exceptional member service and to meet stated individual and branch goals and objectives.
• Actively participates in Business Development and Community Involvement activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 251-500 employees