Branch Manager - Petoskey /Traverse City

Mercantile Bank•Petoskey, MI

6d•Onsite

About The Position

Join Mercantile Bank as a Full Time Branch Manager for our P etoskey and Traverse City Virtual (limited services) locations . This role offers an exciting opportunity to lead a dynamic team dedicated to delivering exceptional customer experiences. In this position, you will harness your banking expertise to drive innovative solutions that enhance client satisfaction and engagement. As an onsite leader, you will foster a collaborative and energetic environment that encourages problem-solving, integrity, and accountability. With a strong emphasis on inclusivity and excellence, you'll be part of a high-performance culture that values forward-thinking ideas. Your leadership and actions will drive the success of the branch and the communities we serve. This is a thrilling chance to elevate your career and contribute to a bank that's committed to innovation and customer-centricity. If you're an experienced banker ready to make a meaningful impact, we invite you to apply. The Full Time Branch Manager position at Mercantile Bank offers an exciting opportunity to manage our Virtual (limited services) Branch offices located in Petoskey and Traverse City. You will be responsible for achieving sales goals while ensuring the efficient operation of both branches and supervising staff effectively, both in-person and virtually. A self-starter with strong decision-making and communication skills, you'll lead your team in delivering superior service and support to bank customers. This role requires frequent travel to both locations, allowing you to maintain a strong presence in each market. You will cultivate banking relationships with Commercial, Mortgage, and Treasury partners while actively promoting our brand within the community. Additionally, you will oversee staff development and training, implement internal controls to ensure compliance, and engage in cross-selling products to enhance customer relationships. Through your leadership, you will foster a culture of excellence where customer focus is paramount, and team success is a shared goal. To excel as a Full Time Branch Manager at Mercantile Bank, candidates must bring a robust set of skills and experiences. A minimum of 5-8 years in banking, particularly within a branch environment focused on sales, is essential. Candidates should have proven lending experience in consumer, commercial, or mortgage sectors, along with branch leadership and management expertise. Proficiency in technology is vital, as the role requires skillful multitasking across various computer programs and tools. Education requirements include a two-year college degree or equivalent job-specific training or certifications. Success in this position hinges on several competencies: advanced sales and customer service skills, strong verbal and written communication abilities, diplomacy in conflict resolution, and exceptional interpersonal skills. Additionally, candidates must demonstrate organizational prowess and a keen attention to detail, which are critical for managing branch operations effectively. These skills collectively enable the Branch Manager to lead their team to high performance and customer satisfaction.

Requirements

Experience: 5 - 8 years
Ability to travel between branch locations
Previous banking experience in a branch environment required with an emphasis on Sales
Lending experience (consumer, commercial or mortgage)
Branch Leadership/Management experience
Proficient in using technology and possesses the ability to multi-task using a variety of computer programs.
Education: A two-year college degree or completion of a specialized certification or licensing completion of specialized training courses conducted by vendors or job-specific skills acquired through an apprenticeship program. Equivalent job-related education and/or experience will be considered if the necessary knowledge, skills and abilities to perform the functions of the job are proven.
Effective and Efficient Verbal and Written Communication Skills
Diplomacy with the Ability to Respectfully Resolve Conflict
Interpersonal & Customer Service Skills
Organization and Attention to Detail
Other competencies may be determined from time to time.

Responsibilities

Achieving sales goals and efficient operation of the branches
Travel will be a requirement with this role spending time in each branch and its community as warranted.
Hands-on in day-to-day interactions with customers and prospects, with a focus on growing relationships.
Strong leadership and team building capabilities
Delivering quality service and product support for our customers

Benefits

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options.
With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

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