ASSISTANT BRANCH MANAGER (PARK STREET-TRAVERSE CITY)

4Front Credit Union•Traverse City, MI

1h•$28 - $35

About The Position

Responsible for implementing existing policies, procedures, and systems involving transactions, operations and member service functions. Coordinates, directs, and assigns work. Answers staff questions, resolves more complex problems, and oversees balancing. Responsible for smooth flow of MSR area and adequate transaction coverage. Oversees provision of a full range of services to members and prospective members. Ensures members are promptly and professionally served.

Requirements

High school graduate or equivalent.
A thorough knowledge of MSR operations and procedures.
Basic understanding of Credit Union operations, including opening and closing accounts, loans, IRA, HSA, and certificate procedures.
Understanding of Credit Union philosophy.
Knowledge of basic accounting.
Minimum of two to three years of experience as an MSR at a full-service financial institution.
Excellent communication and leadership skills.
Supervisory and training abilities.
Professional appearance, dress, and attitude.
Solid math skills.
Ability to operate related computer software, and business equipment including 10-key, money counters, and telephone.

Responsibilities

Ensures all MSR functions are correctly performed and are in accordance with established polices and standards. Ensures all security procedures are followed.
Coordinates MSR operations by assisting in assigning work and distributing workflow.
Answers MSR questions, solves problems, and assists with complex transactions and sensitive member relations problems. Explains policies and procedures to members. Makes judgments for MSR’s (within limits of authority) pertaining to cashing and/or accepting checks or drafts.
Investigates MSRout-of-balance conditions and institutes corrective procedures. Assists in finding balancing errors. Ensures each MSR balances at the end of each day and all monies are secured in accordance with established procedures.
Performs MSR paying and receiving functions as required. Receives deposits and loan payments. Prepares proper receipts.
Maintains an inventory of cashier's checks, money orders, receipts, gift/travel cards, and other negotiable items for use in the MSR area.
Balances the vault, ATM, and cash dispense machines.
Provides leadership to personnel through effective delegation and communication.
Ensures personnel are well trained, effective, and optimally used. Provides instruction regarding policy, procedure, and service and product offerings. Assists new employees.
Provides support and suggestions for employee improvement.
Assists and supports personnel as needed.
Keeps management informed of area activities and of any significant problems. Provides suggestions for improved service.
Completes required reports and related documents promptly and accurately.
Attends meetings as required.
Ensures work areas and equipment are clean and well maintained.
Performs procedures for opening and closing of operations, including vault, alarm, and door duties.
Provide replacement MSR coverage as needed.
Performs related clerical and lending functions as required.
Comply with the U.S. Patriot Act and the Credit Union’s Bank Secrecy and OFAC Policies and Procedures.
Comply with the Gramm-Leach Bliley Act and the Credit Union’s Information Security program, maintaining the privacy and security of information, Systems and locations.