Branch Manager (Vancouver Experience Center)

First Technology Federal Credit Union • Vancouver, WA

4d • Onsite

About The Position

The Branch Manager oversees all aspects of the daily operations of the branch, deepening and acquiring member relationships and ensuring member service levels are consistently exceeded. Here's what you can expect from the job and what you need to be successful:

Requirements

• Minimum 2 years’ experience in retail operations with a proven successful track record in deepening and acquiring customer relationships, preferably in financial services
• Proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees to achieve department goals
• Ability to use data and analytics to gain insights and drive strategic direction
• Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
• Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
• Familiarity with CRM software preferred (e.g. Salesforce)
• Working knowledge of Microsoft Office Suite
• Minimum Education: Bachelor’s degree preferred
• Minimum 2 years’ experience leading people or teams, ideally in the sales sector

Nice To Haves

• Familiarity with CRM software preferred (e.g. Salesforce)

Responsibilities

• Develop a team of highly motivated, results-oriented employees through effective leadership practices; ensure adequate staffing levels to maintain efficient team performance
• Achieve staff results by communicating performance expectations; planning, monitoring and appraising job results; coaching, counseling and disciplining employees
• Monitor and coach Assistant Managers in the areas of quality, productivity, employee relations/coaching and evaluation, member sentiment, and overall work performance
• Partner with Assistant Managers in handling all aspects of XC operations (including monthly self-audit, general ledger audits, balancing debit cards, locating transactional errors, cash and vault balancing, negotiable items)
• Handle escalated member issues, resolving on a timely basis to satisfaction
• Effectively using KPIs and reports to analyze and determine necessary actions to identify gaps in the business and take action to resolve
• Maintain and enforce systems, policies, procedures and productivity standards
• Ensure member service projects (change initiatives) meet objectives on time and on budget
• Partner with other business units to resolve member issues or grow member relationships; actively participate in cross-functional meetings
• Research, resolve and communicate operational issues and potential problems to leader and/or other business units
• Identify, manage and mitigate risk within XC (including identify theft, overdrafts, etc)
• Manage vendor relationships to support operational excellence and member service levels

Benefits

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees