Branch Manager, Progress Avenue

AAA Central Penn • Harrisburg, PA

10d

About The Position

Join AAA Central Penn as a Branch Manager at our Progress Avenue branch and lead a team dedicated to delivering exceptional service and driving meaningful business results. In this role, you’ll inspire employees, manage daily operations, and ensure every customer receives remarkable personal experience.

Requirements

• Associate degree or 7–10 years of related experience.
• Leadership skills with the ability to guide teams and manage branch operations.
• Strong customer service, communication, and decision‑making abilities.
• Organized, adaptable, detail‑oriented, and supportive of company initiatives.
• Proficiency in Word, Excel, Outlook, Internet applications, and Campana.
• Ability to interpret business information and apply basic math concepts.

Nice To Haves

• Travel, Notary, PennDOT, or Messwin experience is a plus.

Responsibilities

• Lead, coach, and motivate team members while modeling AAA Central Penn’s Core Values.
• Set expectations, communicate effectively, and hold employees accountable to goals.
• Foster engagement through recognition, support, and mentorship.
• Ensure outstanding customer service and remove barriers to a positive experience.
• Drive branch profitability through innovative sales strategies and consistent goal tracking.
• Manage staffing, inventory, cash balancing, reporting, and facility maintenance.
• Maintain required clearance for title/PennDOT work as well as Federal and State fingerprinting.

Benefits

• Joining our team means becoming part of an organization dedicated to service, trust, and community impact. You’ll have the opportunity to grow professionally, lead a dynamic team, and make a difference for thousands of members who rely on us.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 101-250 employees