Branch Manager - Hartford

Forte Bank • Hartford, WI

2d • Onsite

About The Position

We Exceed Expectations. Every Customer. Every Time.
We currently have an opening for a Full-time Branch Manager to join our team in our HARTFORD, WI location.
As the Branch Manager you will be a trusted advisor within the communities we serve. You will lead a team of retail team members in effectively identifying the financial needs of our customers while consistently ensuring a high level of customer service. As a leader within the community, you will actively participate in organizations and activities that provide visibility and promote Forte Bank.
This role is a KEY cultural leader at Forte Bank. We are seeking a leader who has a continuous improvement mindset, is sales-oriented and deeply invested in developing people as individuals, not just employees.
This role is on-site in Hartford, Wisconsin. Hours of Work: Monday - Friday 8:00 am - 5:15 pm/close, occasional Saturday 8:15 am - 12:15 pm. May be required to attend community events outside of these hours.

Requirements

• Minimum of five years of banking experience, at least 3 years in an Assistant or Branch Manager role.
• Minimum of three years of leadership and management experience.
• Experienced in day-to-day branch operations, compliance, and audit controls for a branch
• Proven skills in coaching and managing staff to high levels of customer service.
• Intermediate knowledge of Microsoft software.
• Thorough understanding of the use an application of required banking software.
• Considerable knowledge of retail and business banking.
• Knowledge of bank compliance and security procedures.
• Comfortable leading through change and continuous improvement.
• Proven customer service and interpersonal skills.
• Clear, concise, and professional communication both verbal and written.
• Effective selling, cross selling, and referral skills.
• High level of integrity and commitment to confidentiality.
• A professional, proactive, and strategic approach to work.
• Uphold the ethics of the bank outlined in the code of conduct.
• Detail-oriented.
• Exhibit a positive, customer focused approach.
• Work as a member of the team, seeking to understand other departments, the solutions they offer and the relationship to servicing customers.
• Willingness to occasionally step in and assist with Teller or Universal Banker duties.

Responsibilities

• Oversee daily operations and supervision of the branch team including adherence to government regulations, the bank's policies and procedures and ethical business practices.
• Serve as a strong people leader, mentor, and coach; provide continuous feedback and clear role expectations while holding your team accountable to high standards
• Continuously look for ways to optimize efficiency within the branch operations
• Lead the branch to achieve established sales goals by generating referral business, new accounts, management of current customer accounts and identifying opportunities to enhance our relationships with our customers.
• Increase market share by building long-term relationships with local business
• Promote the bank's various banking products including retail and business deposit, loan, and investment services.
• Ensure compliance with policies, procedures, security requirements, government regulations, and ethical business practices.
• Coach, mentor, and motivate a team of dedicated banking professionals to become a high performing team
• Recruit, hire and develop branch staff. Foster a team environment by selecting and hiring quality team members who are collaborative, results driven and possess strong sales and service aptitudes.
• Maintain safety and security for our customers and team members.
• Maintain a thorough knowledge of the bank's products and services
• Ensure the delivery of high-quality customer service through regular contact with customers.
• Evaluate service quality and initiates corrective action, as necessary.
• Develops and maintains a network in the community to enhance the Bank's visibility and builds a strong referral source for new potential business.
• Maintains a high touch relationship with key branch customers and prospects within the market.
• Other duties as needed.

Benefits

• Competitive Pay
• Very Generous PTO plan
• Great benefits: Medical, Dental, Vision, Flex Spending Account, Company Paid Life, Company Paid Short- and Long-Term Disability
• 401(k) with company match up to 4% (immediate vesting!)
• Profit sharing
• Employee Stock Ownership Program
• Employee Celebrations and events
• Logo Apparel

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed