Bilingual Spanish Required Branch Manager - Spencer Highway

PNC•Pasadena, TX

1d•Onsite

About The Position

At PNC, the people are the greatest differentiator and competitive advantage. The company is united in delivering the best experience for customers and fosters an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. This Branch Manager position is within PNC's retail organization, based in Houston, TX, and requires bilingual Spanish proficiency. PNC operates as an in-office company, promoting a collaborative and supportive culture. Candidates are encouraged to discuss workplace expectations, branch hours, and shift details with their recruiter and hiring manager. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The role is responsible for leading all aspects of branch performance, driving revenue and customer loyalty through consultative interactions and solutions that promote financial well-being. It involves creating a differentiated customer experience in an omni-channel environment and collaborating with various ecosystem partners. The Branch Manager is accountable for risk management and compliance, and for building a high-performing team through attraction, onboarding, coaching, and development. This includes utilizing a branded sales process to achieve sales targets, growing branch revenue through consumer and business household acquisition and share-of-wallet growth, and driving business banking results through community involvement. The manager coaches the team on consultative selling, client experience delivery, and technology-enabled interactions, ensuring effective problem resolution and a seamless customer experience. The role also focuses on the employee experience, talent development, performance management, and modeling PNC values for an inclusive workplace. Furthermore, it involves managing operational, human capital, reputational, and business risk, exercising leadership to mitigate sales practice risk, and ensuring compliance with regulatory guidelines and established policies and procedures. Employees are expected to be customer-focused and adept at managing risk according to PNC's Enterprise Risk Management Framework. People managers are expected to cultivate diverse teams, role model values, drive change and innovation, deliver results, and develop talent.

Requirements

Bilingual Spanish Required.
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions (Customer Focused).
Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework (Managing Risk).
Branch Banking Services competency.
Digital Awareness competency.
Effective Communications competency.
Managing Multiple Priorities competency.
Sales Management competency.
Typically requires 3+ years of related experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client Counseling
Customer Experience (CX)
Customer Loyalty
Decision Making
People Management
Proactive Behavior
Results-Oriented

Responsibilities

Leading all aspects of branch performance.
Driving revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being.
Creating a differentiated customer experience, making banking easy in an omni-channel environment.
Collaborating with a broad range of eco-system partners.
Accountable for risk management and compliance.
Building a high performing team through the attraction, on-boarding, coaching and development of branch team members.
Utilizing a branded sales process to achieve sales targets and customer loyalty.
Growing branch revenue through the acquisition and share-of-wallet growth of consumer and business households and through collaboration with eco-system partners.
Driving business banking results primarily through business development and community involvement activities.
Coaching to consultative selling to drive results and enable customer financial well-being.
Managing and coaching to the delivery of a differentiated client experience.
Coaching team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being.
Leading effective problem resolution, making banking easy for customers.
Connecting all of PNC, delivering a seamless customer experience in an omni channel environment.
Driving the employee experience.
Acquiring and retaining talent through effective onboarding, coaching and development.
Making talent development a priority for all branch team members.
Ensuring employees achieve performance and activity expectations through effective and ongoing performance management.
Modeling PNC values by cultivating and supporting an inclusive workplace.
Managing operational, human capital, reputational and business risk.
Exercising leadership, authority and sound decision making to mitigate sales practice risk.
Ensuring compliance with regulatory guidelines and adherence to established policies and procedures.
Cultivating diverse teams and inclusive workplaces to expand thinking.
Role modeling values with transparency and courage.
Taking action to drive change and innovation that will transform the business.
Taking personal ownership to deliver results.
Empowering and trusting others in decision making.
Raising the bar with every talent decision and guiding the achievement of all employees and customers.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level; and years of service