Bilingual Spanish Branch Manager

PNC•Casa Grande, AZ

1d•Onsite

About The Position

At PNC, the people are the greatest differentiator and competitive advantage. The company is united in delivering the best experience for customers and fosters an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. This is a full-time Branch Manager position within PNC's Phoenix South Region Branch Banking organization, based in Casa Grande, AZ. Bilingual fluency in both English & Spanish is required. PNC operates as an in-office company, promoting a collaborative and supportive culture. Candidates are encouraged to discuss workplace expectations, branch hours, and shift details with their recruiter and hiring manager. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The role involves managing priorities to drive all aspects of branch performance, increasing revenue and customer loyalty through consultative interactions, and creating a differentiated customer experience in an omni-channel environment. The manager leads and influences eco-system partners, is accountable for risk management and compliance, and builds a high-performing team through attraction, onboarding, coaching, and development. Key responsibilities include executing sales processes to achieve targets, growing branch revenue through consumer and business household acquisition, driving business banking results via development and community involvement, and coaching for customer financial well-being. The position also focuses on leading and coaching for a differentiated client experience, enabling technology-enabled interactions, resolving problems, and ensuring a seamless customer experience across channels. The Branch Manager drives the employee experience by acquiring and retaining talent, prioritizing development, managing performance, and modeling PNC values to cultivate an inclusive workplace. They are also responsible for managing operational, human capital, reputational, and business risk, exercising leadership to mitigate sales practice risk, and ensuring compliance with regulatory guidelines and adherence to policies.

Requirements

Bilingual fluency in both English & Spanish is required.
Foundational understanding of balance sheet and income statement.
Typically 5+ years of related experience.
At least 2 years of previous supervisory experience is required.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
For any registered role, subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and/or the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Nice To Haves

Accountability
Banking
Client Counseling
Customer Experience (CX)
Customer Loyalty
Decision Making
People Management
Proactive Behavior
Results-Oriented
Branch Banking Services
Delegation
Digital Awareness
Effective Communications
Managing Multiple Priorities
Sales Management

Responsibilities

Manage priorities through planning and execution to drive all aspects of branch performance.
Drive revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being.
Create a differentiated customer experience, making banking easy in an omni channel environment.
Lead and influence the agenda of a broad range of eco-system partners.
Be accountable for risk management and compliance in a complex business environment.
Build a high performing team through the attraction, on-boarding, coaching and development of branch team members.
Lead, plan and execute a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading eco-system partnerships.
Drive business banking results primarily through business development and community involvement activities.
Coach to consultative selling to drive results and enable customer financial well-being.
Lead, coach and ensure the delivery of a differentiated client experience.
Coach team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being.
Lead effective problem resolution, making banking easy for customers.
Connect all of PNC, delivering a seamless customer experience in an omni channel environment.
Drive the employee experience.
Be responsible for acquiring and retaining talent through effective onboarding, coaching and development.
Make talent development a priority for all branch team members.
Ensure employees achieve performance and activity expectations through effective and ongoing performance management.
Model PNC values by cultivating and supporting an inclusive workplace.
Manage operational, human capital, reputational and business risk.
Exercise leadership, authority and sound decision making to mitigate sales practice risk.
Ensure compliance with regulatory guidelines and adherence to established policies and procedures.
Be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Manage Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Include Intentionally - Cultivate diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role model our values with transparency and courage.
Enable Change - Take action to drive change and innovation that will transform our business.
Achieve Results - Take personal ownership to deliver results. Empower and trust others in decision making.
Develop the Best - Raise the bar with every talent decision and guide the achievement of all employees and customers.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental options
Vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension plans
Stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption reimbursement
Surrogacy reimbursement
Doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service