Branch Manager / Customs Broker

LOGISTEED America•Portland, OR

48d•$100,000 - $120,000

About The Position

Are you ready to join a Global Leader in the Freight Forwarding and Contract Logistics field, who knows their employees are their greatest strength? LOGISTEED-America is on a mission to deliver high-quality transportation and logistics services and help make the world a better place for generations to come. We are looking for a Licensed Customs Brokerage Branch Manager to join us on this mission! Location: Vancouver, WA WHO WE ARE: Founded in 1950, LOGISTEED-America is part of a global network of companies providing transportation and logistics services including ocean & air freight transport, contract logistics, customs brokerage, supply chain management, and more. Summary The Brokerage Branch Manager role oversees the Import and Customs Brokerage process, either directly or indirectly through direct reports, and ensures compliance with U. S. and foreign government laws and regulations. Customs Brokerage license required for this position. The Brokerage Branch Manager must possess an up-to-date knowledge of topics such as government trade regulations, international tariffs, insurance requirements, and restrictions regarding shipments. Working closely with the Sr. Director of Freight Forwarding, the Brokerage Branch Manager will be responsible for achieving business objectives, managing import/brokerage operations staff, and performing in a fast-paced, import/brokerage operations environment, while positively contributing to the success of the team. Qualities Ethical with sound business judgement Leadership, management, and interpersonal abilities to oversee the organization Possesses a passion to help team members Possesses a strong focus on the human capital and its impact to the success of the organization Tenacious Visionary Strong customer relations Detail-oriented Reliable, follows through on commitments Strong process and planning orientation Goal-oriented, task driven Enjoys being part of a team as well as leading one Balances team's needs with goals of organization Ability to delegate to the right team members and the experience to know when to lead and when to delegate Outstanding written, verbal, presentation and organization communication skills

Requirements

Ethical with sound business judgement
Leadership, management, and interpersonal abilities to oversee the organization
Possesses a passion to help team members
Possesses a strong focus on the human capital and its impact to the success of the organization
Tenacious
Visionary
Strong customer relations
Detail-oriented
Reliable, follows through on commitments
Strong process and planning orientation
Goal-oriented, task driven
Enjoys being part of a team as well as leading one
Balances team's needs with goals of organization
Ability to delegate to the right team members and the experience to know when to lead and when to delegate
Outstanding written, verbal, presentation and organization communication skills
Minimum of 5 years' experience in freight forwarding, handling imports and brokerage
Holds an active U.S. Customs Broker License - required for position
Progressive leadership roles with proven leadership skills and team building results
Proven strong business acumen
Strong written and verbal communication skills
Ability to be accurate and thorough, apply feedback to improve performance, monitor quality of work, gather and analyze information skillfully
Good organizational skills and ability to multi-task
Proven professional and sound judgment in the management of difficult and/or sensitive matters
Requires flexibility and understanding that all staff may be required to perform duties outside of their normal area of expertise to meet the mission and goal of the Brokerage department
Must be able to work a flexible schedule
Must be able to support other branches as business needs dictate
Proficient in Microsoft applications
Fluency in English
Must pass criminal background check
Ability to read, analyze and interpret complex data
Ability to respond effectively to the most sensitive inquiries or complaints
Ability to make effective and persuasive speeches and presentations on controversial or complex topics to management and employees
Must be legally authorized to work in the United States.

Responsibilities

Perform tasks safely
Ensure area housekeeping requirements are met
Abide by all OSHA rules and LOGISTEED America, Inc. safety practices
Meet established procedures and productivity, safety and quality standards
Meet attendance & punctuality standards
Communicate both orally and in writing in a clear and concise manner
Provide excellent customer service to internal and external customers
Classify commodities for importation and provide advisory tariff numbers to external customers when required
Guide customers through Customs requirements and processes by preparing and submitting documents, determining tariff and duty payments, and navigating regulatory requirements
Manage team to deliver performance targets
Ensure all government (U.S. and other) required forms and information is compliant and properly submitted to the required agency
Resolve customer problems accurately and professionally
Help importers understand and meet the rules and regulations established by the federal government
Educate customers about Customs regulations, international tariffs, shipping restrictions and insurance requirements
Work closely with other departments including sales to pursue new sales leads, discuss, and sell various services with current clients
Process post entry work including ruling requests, CF 28's, PSCs, protests, and drawbacks
Provide written and oral instructions to direct reports; assign duties and review work for accuracy and conformance to the Company's policies and procedures
Ability to travel domestically and internationally as dictated by the needs of the position
Assisting with new projects which have indirect or direct association with the US. Customs Regulations (e.g. CFS, FTZ establishment and monitoring, entry data management)
Perform additional duties as assigned
Manage day-to-day operations of import/brokerage operations department
Ensure a culture and work environment in line with the company's core value of respect
Ensure that all team members are looking for ways to systematize the business to increase efficiency