Branch Leader I

Members First Credit Union•Bay City, MI

1d•Onsite

About The Position

Members First Credit Union is seeking an enthusiastic Branch Leader I to lead their new Bay City branch. The primary purpose of this position is to assist Members First Credit Union to deliver on its mission, vision, and brand promise by living out core values in every service contact to both internal and external members. The role emphasizes fostering a culture of purpose, belonging, and joy, where every team member feels invested and encouraged to make a meaningful impact. The Branch Leader I will be responsible for maximizing team productivity, efficiency, and potential, including hiring, onboarding, development, goal setting, performance monitoring, coaching, training, and ensuring compliance with regulatory requirements, organizational strategic plans, mission, vision, values, policies, and work rules. This position also involves appraising performance, making recommendations for compensation, promotion, and progressive discipline. The leader oversees and upholds visual standards for branch facilities and equipment, collaborating with the Facilities/Marketing team for branch needs. The role is in-branch/office, requiring availability Monday-Friday 8 a.m. to 5 p.m., Saturday coverage as needed, and some outside of normal working hours for meetings/trainings, with some travel including overnight stays. Successfully obtaining Certified Credit Union Financial Counselor (CCUFC) designation through America's Credit Unions within the first year of service is required.

Requirements

Three to five years of similar experience in leadership and banking.
Minimum of one year of experience in management or supervisory capacity.
Minimum of one year of previous banking and/or credit union experience.
Minimum high school graduate or equivalent.
Ability to operate a 10 key calculator and a typewriter.
Ability to communicate with members and other staff clearly and concisely.
Good working knowledge of all credit union products and services.
Skills in Microsoft Word, Excel, and Outlook.
Strive to exceed credit union, department, and personal goals.
Understands deadlines and meets set timelines.
Excellent typing and computer skills, including in-house email and core system, Word and Excel.
Strong leadership skills.
Team oriented.
Strong communication skills, including active listening, clear and concise communication, and adaptability to various communication styles (both interpersonal and written).
Highly organized.
High reasoning ability.
Produces accurate work results.
Readily keeps others adequately informed.
Maintains a high level of knowledge of credit union philosophy, products/services, policies and procedures.
Maintain good knowledge of all State and Federal laws governing credit union operations (BSA, Patriot Act, Regulation CC, Regulation E, Truth in Savings, Truth in Lending, etc.).
Implements new procedures efficiently and effectively.
Ability to work overtime, attend meetings, seminars and travel.
The ability to attain the Financial Counselor Certification (CCUFC) through CUNA within the first 6 months.
The ability to attain State of Michigan Credit Producers License within 6 months.
Effectively apply and maintain financial counseling concepts, gained through America's Credit Unions' Financial Counseling Certification Program (FiCEP), to promote financial well-being.
Ability to move or transport up to 25 pounds.
Able to remain stationary for 2-4 hours at a time.
Must maintain a neat and orderly work area.
Routinely clean and disinfect work areas (i.e. teller stations, desk surfaces, phones, electronic equipment).
Protect the confidentiality of credit union staff and members by locking door or removing items from desk/workstation when away.

Responsibilities

Leading the team to maximize productivity, efficiency, and the potential of team, including: hiring, onboarding, designing/implementing development plans, creating/assigning goals, monitoring development/performance, coaching, training, assuring compliance with regulatory requirements are followed, organizational strategic plan, mission, vision, values, policies and work rules.
Appraise performance and provide recommendations for team compensation, promotion, and progressive discipline through termination, as appropriate.
Oversees and upholds the visual standards for facilities and equipment of the branch office to ensure the branch is always presentable.
Collaborates with the Facilities/Marketing team to handle branch needs.
Successfully obtain Certified Credit Union Financial Counselor (CCUFC) designation through America's Credit Unions within first year of service with M1.
Complete orientation of new employees in overall branch procedures.
Actively participates in cross-training personnel and ensures that the staff is kept abreast of all products and services, promotions, and other company initiatives.
Conducts branch security training.
Ensures personnel are well trained in all phases of their respective jobs.
Collaborate with Branch Operations Director and HR for hiring, employee development, branch performance management, and compensation review for branch staff.
Develop and implement department budget; reviews monthly to analyze variances and ensure expenditures remain within limits.
Monitors closely industry trends in deposit operations to propose development activities and ensures that the company’s products, services and processes are remaining competitive.
Ensure members’ requests and questions are promptly resolved.
Handles members’ complaints.
Ensure members are informed of Company services and policies.
Counsels members regarding their financial needs and services requested.
Investigate and resolve member complaints, and researches member situations to resolve issues involving fees, deposit servicing, etc.
Become subject matter expert in all branch software.
Troubleshoot and resolve internal and external inquiries.
Engage in continual process improvement and update branch procedures and policies in collaboration with Branch Operation Specialists.
Ensure all branch transactions are balanced at the close of each day.
Oversees individual accountability for the handling of cash and assists in resolving balancing problems.
Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.
Thoroughly explain products and services to members.
Prepare and process documentation for new accounts and collect share deposit.
Oversee the audit process for new accounts that are opened.
Prepare an adverse action letter when products are denied.
Successfully use effective Sales Champion skills and behaviors.
Build relationships with current and new members.
Offer products and services that will help to fulfill their financial needs.
Oversee the onboarding process that continues to build relationship with new members.
Ensure members are fully served.
Answer telephones and handle member inquiries.
Process mail as required.
Attend education functions as required.
Maintain good, working knowledge of all credit union products and service.
Other duties that may be assigned from time to time.