Branch Customer Service / Warehouse Associate
About The Position
Air Hydro Power is a family-oriented organization that likes to have FUN and show appreciation for your hard work! As an Employee Owner and Customer Service professional, you will be responsible for performing the following duties: Achieves and maintains rapport with customers and works to give the best possible customer service. Receives requests for product selection, lead times, price quotations, purchase orders, order changes, and adjustments directly from customers. Makes quotations on standard items, processes orders, and relays pertinent information to customers. Coordinates with other departments in handling purchase orders and provides value-added services to customers. Uses corporate ERP system (P21) to retrieve customer information, stock status information, purchase order status, and make changes to customer purchase orders. Ensures that correct codes are used for retrieving and inputting information. Handles the needs of the outside sales force. Operates the retail counter by handling walk-in cash and credit card sales. Makes/assembles hoses for walk-in customers. Performs shipping/receiving duties as required in the warehouse or showroom.
Requirements
- Mechanical Aptitude and Numerical Reasoning skills are required.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- This individual should have knowledge of Word, Excel, Outlook, and the ability to learn our ERP system.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Responsibilities
- Achieves and maintains rapport with customers and works to give the best possible customer service.
- Receives requests for product selection, lead times, price quotations, purchase orders, order changes, and adjustments directly from customers.
- Makes quotations on standard items, processes orders, and relays pertinent information to customers.
- Coordinates with other departments in handling purchase orders and provides value-added services to customers.
- Uses corporate ERP system (P21) to retrieve customer information, stock status information, purchase order status, and make changes to customer purchase orders.
- Ensures that correct codes are used for retrieving and inputting information.
- Handles the needs of the outside sales force.
- Operates the retail counter by handling walk-in cash and credit card sales.
- Makes/assembles hoses for walk-in customers.
- Performs shipping/receiving duties as required in the warehouse or showroom.
Benefits
- Medical (Free options available), Dental, and Vision benefits that begin on your 1st day of work!
- Employee Stock Ownership Plan (ESOP)
- Company Paid Life, Dependent Life, Short & Long-Term Disability Insurance (after 30 days of employment)
- Maternity and Paternity Paid Leave
- 10 Paid Holidays Per Year
- Vacation & Personal Time
- 401K
- Employer HSA Contribution
- Years of Service Award
- $100 in Company Logo Wear Per Year
- Company Paid Bereavement Time
- Employee Referral Bonus
- Branch locations are eligible for gym reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
