Branch Coordinator

Owens & Minor•DuBois, PA

22h•$19 - $20

About The Position

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities ─- from remote-friendly to hybrid and in-person roles ─- and join us in our purpose of Teammate Benefits As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes: Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short-and long-term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well-being programs The anticipated salary range for this position is $18.75- $19.50 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. JOB SUMMARY Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately. Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans.

Requirements

High School Diploma or equivalent
At least one-year related work experience
Organizing
Problem Solving/Analysis
Patient Focused
Teamwork
Time Management/Multi-tasking
Effective communication in person, on the phone and electronically
Intermediate to advanced computer skills
Proficient working within multiple systems at once
English (reading, writing, verbal)
Intermediate level math skills

Nice To Haves

At least two years’ experience in an office environment, healthcare setting or call center
Experience utilizing multi-line phone-system.

Responsibilities

Act as first point of contact to patients arriving in person.
Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary.
Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines.
Requests health plan authorizations/information as required; either electronically or verbally.
Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
Perform outbound customer satisfaction calls to patients and referrals.
May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.
May perform functional tests on certain respiratory equipment.
Performs other duties as required.