Branch Collection Specialist
About The Position
Branch Collections Specialist At OneMain, the Branch Collections Specialist contacts customers to help them succeed in resolving their financial obligations by arranging for repayment or settlement of account balances . Branch Collections Specialists focus on our existing customers who have long-term relationships with OneMain . I n the role Responsible for high volume collections activities to achieve delinquency goals for an assigned branch Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies
Requirements
- HS Diploma/GED
Nice To Haves
- Collections or Customer Service experience
- Bilingual
Responsibilities
- Responsible for high volume collections activities to achieve delinquency goals for an assigned branch
- Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters
- Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities
- Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies
Benefits
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off ( 15 days vacation per year, plus 2 personal days, prorated based on start date)
- Paid sick leave as determined by state or local ordinance, prorated based on start date
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
