Branch Associate - Field Operations

SouthernCarlson, Inc.•Tupelo, MS

51d•Onsite

About The Position

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability. Branch Associate – Tupelo, MS Schedule: Monday–Friday, Daytime Hours Pay: Based on experience About Us SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance. Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver. Our Core Values At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service. 🔧 Provide Fanatical Service We don’t just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations. ⚡ Act With Urgency In our industry, time is everything. Whether it’s a quote, an answer, a delivery, or a solution—urgency isn’t optional. We respond quickly, because every second matters. 🤝 Earn & Maintain Trust Trust is the foundation of every strong relationship. We work hard to earn it—every day—with our customers, vendors, and coworkers, and we never take it for granted. 📈 Continuously Improve We’re committed to growth—personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction, because better never stops. What You’ll Do As a Branch Associate in Tupelo, MS you will: Be at the heart of our operations supporting customers, sales teams, and branch operations: Be the face of SouthernCarlson by greeting customers, answering inquiries by phone/email, and delivering exceptional service. Build strong customer relationships by learning their needs, recommending solutions, and identifying opportunities to upsell. Support branch operations by assisting sales reps and managers and pulling orders. Keep our showroom organized, merchandised, and ready to impress. Take on a variety of responsibilities, from answering phones to troubleshooting product questions—no two days are the same! What You Bring ✔ Experience: 1+ years in sales, customer service, or sales support (warehouse experience a plus). High School Diploma required. ✔ Communication: Clear, friendly, and professional—whether in person, on the phone, or over email. ✔ Growth Mindset: Eager to learn our products and anticipate customer needs. ✔ Initiative: A proactive team player with a can-do attitude who steps in to help without being asked. ✔ Relationship Builder: Naturally connects with people and delivers a “WOW” customer experience. ✔ Tech-Savvy: Comfortable navigating systems and assisting customers digitally. ✔ Organized & Detail-Oriented: Able to prioritize, multitask, and stay efficient with minimal supervision. ✔ Bilingual a Plus! Why You’ll Love Working With Us 💰 Compensation – Base salary + uncapped commission 🤝 Team Culture – Family-oriented, collaborative environment 💼 Comprehensive Benefits – Medical, Dental, Vision 📈 Retirement – 401(k) with company match 🕒 Time Off – Paid Time Off (PTO) and holidays 🚀 Career Growth – Advancement opportunities with a growing national brand Ready to Build Your Future with SouthernCarlson in Tupelo? Apply today and take the next step in your career! All offers are contingent on a successful background check and drug screening. At SouthernCarlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Requirements

Experience: 1+ years in sales, customer service, or sales support (warehouse experience a plus). High School Diploma required.
Communication: Clear, friendly, and professional—whether in person, on the phone, or over email.
Growth Mindset: Eager to learn our products and anticipate customer needs.
Initiative: A proactive team player with a can-do attitude who steps in to help without being asked.
Relationship Builder: Naturally connects with people and delivers a “WOW” customer experience.
Tech-Savvy: Comfortable navigating systems and assisting customers digitally.
Organized & Detail-Oriented: Able to prioritize, multitask, and stay efficient with minimal supervision.

Nice To Haves

Bilingual a Plus!

Responsibilities

Be the face of SouthernCarlson by greeting customers, answering inquiries by phone/email, and delivering exceptional service.
Build strong customer relationships by learning their needs, recommending solutions, and identifying opportunities to upsell.
Support branch operations by assisting sales reps and managers and pulling orders.
Keep our showroom organized, merchandised, and ready to impress.
Take on a variety of responsibilities, from answering phones to troubleshooting product questions—no two days are the same!