Branch Administrator

Weisiger Group•Charlotte, NC

About The Position

Position at SiTech Horizon Professional Services Join the Carolina Cat Team As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed. Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last. We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat. Summary The Branch Administrator will provide excellent customer service and perform various functions within a Branch. This individual must be someone that will jump in and help with all departments and wear many hats to help the branch achieve its goals and service our customers.

Requirements

High school degree, associate’s degree from two-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
Previous experience working in a fast-paced environment, preferably in a service-oriented industry.
Ability and desire to learn new systems and industry specific language.
Strong customer service and communication skills.
Key Required Traits: Organization skills, follow through, decision-making ability, multi-tasking

Responsibilities

Answers and screens telephone calls, takes messages, provides information, or redirects calls as appropriate.
Receives and directs visitors.
Front Door Reception for Sales & Service, including sales of small parts, product warranty registration and check-in of service items to repair shop.
Guest reception of customers, visitors, upper-level executives, etc. Create a welcoming environment for all visitors.
Schedules and maintains calendar of appointments, meetings, and travel itineraries; coordinates related arrangements.
Opens, sorts, and distributes incoming mail; assembles correspondence for mailing.
Reconcile petty cash as necessary.
Order office supplies and oversee machine maintenance as necessary.
Assist employees with internal HR questions (benefits and payroll) when called upon.
Assist with accounts receivable functions.
Maintains appropriate records, files, documentation, etc.
Duties and tasks are varied and complex, are performed under general supervision, and typically require originality and/or ingenuity.
Other duties as assigned.