Branch Administrator

Wind River Environmental LLC•Boone, NC

4d•$20 - $21

About The Position

This position is a key member of the local branch team as well as part of the larger branch administration group for the region. This person will act as the branch point of contact for corporate departments such as Finance, Human Resources, and Customer Service. It will be necessary to maintain confidentiality at all times and exhibit a high level of professionalism, tact and diplomacy. Along with scheduling, coordination, dispatching, and work order management of specialized line of business service for their designated region (NE, MA, MS, or SO). This position is focused on LOBs not already managed by central dispatch and will be focused on providing consistent support to their designated operating region. This position is scheduled for 7am-5:00pm Mon-Fri with a 30-minute, unpaid lunch.

Requirements

Must have High School Diploma or Equivalent
1 – 2 years of previous line of business coordination or general dispatch experience
Proficient with Microsoft Office tools and general computer skills
Must be able to operate in a drug-free workplace

Nice To Haves

Excellent verbal and written communication skills.
Ability to understand instructions furnished in written, oral or diagram form.
Proficient in Microsoft Office; including Excel, Word, SharePoint, and Outlook
Familiar with Salesforce system management
Ability to read and interpret documents including Company policies and procedures
Ability to speak, coordinate, and communicate effectively and professionally with customers, co-workers and management.
Ability to work independently and manage pressure to meet deadlines.
Ability to perform basic math functions.
Ability to work in a fast-paced environment and adapt to change quickly
Highly detail-oriented, and able to note customer accounts with such details.
Ability to learn operating procedures quickly and be able to execute consistently up to standard.
Ability to respond to and maintain sensitive requests from regulatory agencies as necessary

Responsibilities

Manage Salesforce cases for assigned line of business (LOB): Portable Toilets
Manage work orders (WOs) and purchase orders (POs) for assigned line of business including entry, additions, corrections, etc.
Provide excellent service to all WRE customers and employees (field and office) through frequent and thorough communication
Coordinate and partner with sales to schedule and execute service
Provide job route assignments for assigned line of business (Portable Toilet) during normal hours of operation
Support Supervisors in providing troubleshooting assistance to technicians for phone/tablet issues
Respond to technicians and customers regarding job specific questions and issues related to Portable Toilets
Coordinate with LOB supervisor on job alignment; specifically, technician assignment as a relation to skillset of technician
Coordinate with LOB Supervisor to prioritize urgency of service requests and properly assign to routes based on tech availability and skill
Completes and files disposal, pumping, and other necessary paperwork for regional operations
Appropriately prioritizes and responds to requests from multiple parties including local management and personnel, corporate departments, and the regional supervisor.
Other duties as assigned