Branch Administrator

SiTech Horizon Professional Services•Charlotte, NC

11d•Onsite

About The Position

The Branch Administrator will provide excellent customer service and perform various functions within a Branch. This individual must be someone that will jump in and help with all departments and wear many hats to help the branch achieve its goals and service our customers.

Requirements

High school degree, associate’s degree from two-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
Previous experience working in a fast-paced environment, preferably in a service-oriented industry.
Ability and desire to learn new systems and industry specific language.
Strong customer service and communication skills.
Key Required Traits: Organization skills, follow through, decision-making ability, multi-tasking

Responsibilities

Answers and screens telephone calls, takes messages, provides information, or redirects calls as appropriate. Receives and directs visitors.
Front Door Reception for Sales & Service, including sales of small parts, product warranty registration and check-in of service items to repair shop.
Guest reception of customers, visitors, upper-level executives, etc. Create a welcoming environment for all visitors.
Schedules and maintains calendar of appointments, meetings, and travel itineraries; coordinates related arrangements.
Opens, sorts, and distributes incoming mail; assembles correspondence for mailing.
Reconcile petty cash as necessary.
Order office supplies and oversee machine maintenance as necessary.
Assist employees with internal HR questions (benefits and payroll) when called upon.
Assist with accounts receivable functions.
Maintains appropriate records, files, documentation, etc.
Duties and tasks are varied and complex, are performed under general supervision, and typically require originality and/or ingenuity.
Other duties as assigned.