Customer Service & Operations Support (BAC)

Sprague Pest Solutions • Central Point, OR

1d • $20 - $25 • Onsite

About The Position

Join Our Team as a Branch Administrative Coordinator! Are you a detail-oriented multitasker with a knack for keeping things running smoothly? Do you thrive in a dynamic environment where your organizational skills and proactive approach make a real impact? If so, we want you to be our next Branch Administrative Coordinator (BAC)! Why You'll Love This Role: Be the Backbone: You'll play a pivotal role in ensuring our branch operations run like a well-oiled machine. Client Champion: Manage client tickets, handle service requests, and maintain accurate records in our CRM. Support Hero: Provide essential support to our technicians and branch management, ensuring customer satisfaction and operational success.

Requirements

• Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service.
• Organizational Guru: Your attention to detail and ability to juggle multiple tasks will be key.
• Tech-Savvy: Comfortable with CRM systems and basic technical support.
• Proactive Problem Solver: You anticipate needs and tackle challenges head-on.
• Team Player: You work well with others and support your team to achieve common goals.
• Must haves for this job: High school diploma or equivalent
• Ability to work in-office, Monday - Friday, 40 hours per week
• 5+ years Satisfactory Motor Vehicle Record
• Criminal Background Check: Federal, State, County
• 5-Panel Drug Screen
• All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.
• High school diploma or GED
• Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making
• Ability to navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company’s objectives and values
• Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines
• Ability to adapt quickly and work effectively in a fast-paced office environment
• Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate
• Attention to detail and ability to recognize and correct errors and inconsistencies
• Ability and aptitude with Microsoft Office Suite, scheduling and mapping software, billing systems, and web-based portals and other technology necessary for successful day-to-day functioning in a business environment; ability to learn new software quickly.
• Ability to pass background screening requirements, including identity, criminal history, education, employment, and motor vehicle records checks

Nice To Haves

• 2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers
• 1+ year experience in account management, credit & collections
• 2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers

Responsibilities

• Service & Technician Coordination: Assign client tickets to technicians and assist with mapping, routing, and scheduling.
• Handle incoming service requests via phone, email, or online portal.
• Review daily reports, batch tickets, and ensure quality control.
• Account & Billing Management: Create and update client accounts, manage billing and invoicing, and handle collections.
• Conduct monthly closing procedures and log service issues and requests.
• Documentation & Compliance: Ensure technician licensing is up-to-date and maintain compliance documentation.
• Keep service binders organized and accurate.
• Technical & Administrative Support: Provide first-tier technical support for our logbook and customer portal.
• Manage office supplies, equipment, and mail.
• Branch Manager Support: Assist with payroll, inventory management, and reporting.

Benefits

• Health, Vision, Dental Insurance within 30 days of hire
• 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
• Paid time off: Sick time available day 1, holiday and vacation time after 90 days
• Childcare assistance and college savings plan
• On-the-job training and development
• Unlimited growth opportunities, with continuing education and leadership training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED