Branch Administrative Assistant

Curtis Lumber Co Inc.•Ballston Spa, NY

4d•$20 - $25•Onsite

About The Position

Founded in 1890, Curtis Lumber is a family owned and operated building materials retailer, one of 100 largest and fastest-growing in the nation. Our employees enjoy competitive pay and excellent benefits coupled with ideal business hours allowing for a healthy work life balance. We recognize our employees hard work and dedication are the driving force of our success, and we continually look for ways to reward them. Our Ballston Spa location is looking to find an experienced, hard working individual to join our team as a Branch Administrative Assistant! $20 - $25 per hour! Our Branch Admins perform daily and weekly administrative responsibilities in a timely and accurate manner. Assist on the sales floor providing exceptional customer service while engaging in face to face, phone, and electronic sales. Assist management as needed in administrative duties.

Requirements

High School diploma or equivalent with a minimum of 1-year related work experience
Effective communication skills both verbally and in writing with individuals inside and outside of the company
Ability to perform basic mathematical calculations required to accurately complete assigned tasks
Ability to interpret a variety of instructions furnished in written or oral form. Ability to use sound judgment and problem-solving skills to analyze customer needs and to recommend the proper course of action.
Proficient keyboard and computer skills including Microsoft office and other Company and discipline specific software applications

Responsibilities

Acknowledge, greet, and assist customers in a timely and professional manner
Handle telephone and electronic inquiries efficiently and effectively
Identify the needs and provide the appropriate level of assistance to the customer
Effectively research and resolve customer complaints and conflicts
Ensure accuracy of cash handling, bank deposits, timeliness of deposits, etc.
Ensure security of cash, cash drawer(s), change, petty cash, deposits, and refunds
Ensure that all cash, charge, COD, and POA invoices are processed daily
Ensure proper filing and posting of daily transactions for accurate tracking within specified time frames
Ensure policy and procedures are followed for all cash handling transactions
Handle returned checks and bankcard disputes for location
Order office supplies
Reconcile EOD paperwork to appropriate reports
Reconcile EOD Totals and report to Accounting
Research over/short discrepancies
Refund calls
Maintain POS system down kits
Provide administrative support to management team
Provide all A/R information necessary for accurate and concise records of customer transactions with respect to authorization/approval and supporting documentation necessary to secure accounts.
Ensure credits and payments are applied in an accurate and timely fashion
Ensure proper handling of accounts with specific needs such as: Voucher, State Contract, Purchase Order
Ensure that returned merchandise and customer credits are processed accurately and in a timely manner
Track and maintain all tax-exempt accounts, numbers, and files
Work closely with all branches/customers with respect to applying payments/credits and account balancing
Review past due accounts and ensure collections are being completed in a timely manner and documented accordingly
Ensure inventory receipts are done accurately and timely manner consistent with company policy
Manage Vendor Credits/Vendor Returns
Review open order reports and distribute on a regular basis
Review various inventory reports such as: Resale’s (uncommitted Special Orders), Short Stock Status
Assist in researching inventory discrepancies
Understand the marketplace
Know product features
Work to meet prospect customers’ needs
Effective suggestive and upgrade selling and add on sales
Effective closing technique
Share expertise with others