Brain Injury (BI) Case Manager

SupportWorks Housing • Richmond, VA

7d

About The Position

A career at SupportWorks Housing, formerly Virginia Supportive Housing is a choice. We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness. We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues. We give them support even when they don't know they need it. We don't give up.
This work can be hard, but the impact is real. If you are committed, caring and resilient and looking to make a difference, a career at SupportWorks is for you.
The Role: Brain Injury (BI) Case Manager
What You'll Do: You'll help house and serve individuals who have experienced a brain injury, have little to no income and may otherwise experience homelessness.

Requirements

• Bachelor's degree in human services, OR current student enrolled in a university or college working towards a degree in human services OR experience providing direct services in a brain injury clubhouse, program, internship or hospital setting
• Must possess a high level of professionalism and must have proven experience successfully demonstrating the ability to maintain strict confidentiality as well as maintain a positive, collaborative, and supportive attitude
• Frequent local travel and occasional State-wide travel may be required; valid VA Driver's license and access to a personal vehicle required for use in performing job functions

Nice To Haves

• Brain Injury Specialist certification (CBIS) preferred; knowledge of the physical, psychological, and social aspects of various neurological conditions, including traumatic or acquired brain injury recovery and the resultant impact on the family system preferred
• Knowledge of the spectrum of health, social, financial, and advocacy services available in the community for individuals with traumatic or acquired brain injury preferred
• Knowledge of mental illness, substance abuse disorders, community resources, medication management, and recovery concepts preferred
• Certification in CPR and First Aid or ability to become certified within six months of hire

Responsibilities

• Assist the BI Program Manager in providing daily oversight of case management activities to include, but not limited to, guidance related to service delivery, documentation of services, maintaining compliance with regulatory standards, and coordinating crisis needs.
• Provide BI services as needed to program participants, assisting individuals with setting up systems to complete activities of daily living such as grocery shopping, food preparation, personal hygiene, household cleaning/maintenance and managing finances, helping program participants with interpersonal, communication, and problem-solving skills.
• Assist with assessments, treatment planning, supportive counseling, housing stabilization services, case management services, linking to community resources, monitoring progress, collaboration with other providers, and care coordination.
• Assist with maintaining up to date and accurate documentation in each resident's electronic file to include intake forms, assessments, treatment plans, progress notes, and discharge
• Collaborate with property management staff, community services providers, and oversight entities as needed to provide good customer service, responsiveness of VSH client supportive services, and achieve high rates of housing stability and other consumer outcomes.
• Maintain contact with residents as assigned by BI Program Manager to ensure engagement with services; identify emerging needs and promote goal attainment.
• Assist with appointments for residents to secure and maintain entitlements, benefits and other income/disability support resources.

Benefits

• A comprehensive benefits package that includes medical, dental and vision plans starting after one month of employment.
• Short term/long term disability and life insurance at no cost, plus voluntary life insurance.
• An Employee Assistance Plan (EAP) and a 403b retirement plan with a company match.
• A generous PTO plan including vacation, sick and personal days, and 13 paid holidays!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level