BPO Customer Service Representative-Knoxville Office
About The Position
Come grow with us. Supportive Employee focused work environment with the option to work remotely after on-site training and consistent performance in just 6 months. Join the Edfinancial Team — Make a Difference Every Day! Position: BPO Customer Service Representative Location: Knoxville, TN Start Date: March 30, 2026 Job Type: Full-Time Starting Pay: $18.00/hour + $4.93/hour PLUS incredible perks, growth opportunities, and a supportive team that feels like family! Apply Now: It only takes 5 minutes with our mobile-friendly application! About Edfinancial Services At Edfinancial, we’re more than a workplace — we’re a mission-driven community helping people manage one of life’s biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success. 99% of entry-level employees who stay two years or more advance in their careers. We offer tuition reimbursement, leadership development programs, and a casual, people-first culture where your growth matters. Why You’ll Love Working Here Competitive Pay & Benefits: $18.00 base + $4.93 hourly fringe for medical, dental, vision, FSA, or HSA Work-Life Balance: 11 paid holidays + generous PTO Supportive Leadership: We invest in your training, development, and success. Culture of Care: Collaborative teams, open communication, and a welcoming environment where your voice counts. “I never imagined a call center could feel this positive — Edfinancial truly values its people.”— Current Team Member Your Role: Customer Service Representative. You’ll be the friendly, professional voice supporting customers with care and confidence.
Requirements
- High school diploma or equivalent
- Excellent communication and computer skills
- A passion for helping others and a customer-first mindset
- Ability to obtain federal security clearance
Responsibilities
- Handle customer inquiries via phone, chat, and email
- Deliver clear, accurate information and solve problems efficiently
- Ensure customer satisfaction while maintaining compliance standards
- Collaborate with teammates and leaders who want to see you succeed
Benefits
- $18.00 base + $4.93 hourly fringe for medical, dental, vision, FSA, or HSA
- 11 paid holidays + generous PTO
- tuition reimbursement
- leadership development programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
