Box Office Ticket Representative, Part Time (Less than 24 hours/week)

San Manuel • Highland, CA

1d • Onsite

About The Position

Under the direction of the Supervisor, Box Office, the Box Office Ticket Representative holds responsibility for the complete ticketing process inclusive of selling, issuing, and receipt of tickets during events within the Yaamava’ Theater at Yaamava’ Resort and Casino. This position ensures an exceptional guest experience at all times while serving as a resource and a first point of contact for all events. The Box Office Ticket Representative maintains a friendly and professional demeanor while providing assistance as needed for all ticketing functions, inclusive of answering questions, handling guest complaints, and resolving issues that arise.

Requirements

• High School Diploma or GED required.
• Minimum of two (2) years of previous customer service experience required.
• Must possess excellent communication and problem-solving skills. Must be able to resolve conflicts in a customer-focused, professional manner.
• Must possess proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Must be capable of multitasking in a high-volume setting.

Nice To Haves

• Previous cash handling experience a plus.
• Experience with the AXS ticketing system is strongly preferred.

Responsibilities

• Assists guests throughout the entirety of the ticketing process. Sells tickets, issues tickets, and receives tickets at the time of the event. Greets and interacts with guests in a professional and welcoming manner while establishing an exceptional customer experience throughout the ticketing experience.
• Collects payments for ticketing needs. Balances monies at the end of the shift with leadership present.
• Scan tickets and ensure that all guests have proper tickets for the event, as directed by the hand-held scanner.
• Serves as a resource for guest inquiries. Answers guest questions and provides timely resolution of any concerns that arise. Maintains thorough knowledge of the Yaamava’ Theater facility inclusive of offerings and amenities.
• Properly audits all scanners upon completion of event ingress, when necessary.
• Maintains a safe and clean work environment at all times, in alignment with organizational standards. Inspect assigned work areas prior to and during events for any safety hazards, facilities issues, or additional needs. Reports concerns to a supervisor. Assists with restocking of Box Office supplies as needed.
• Performs other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees