Box Office Ticket Seller (Part-Time)

Golden State•San Francisco, CA

1d•$28 - $28•Onsite

About The Position

We are looking for hardworking and results oriented ticket sellers to provide legendary service to all patrons by performing individual ticket sales and accounting duties for the Chase Center Box Office. This position reports to the Manager, Box Office Operations. This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication! This is a part-time position based onsite in San Francisco, CA. This is a unionized position with IATSE B-18 as a Chase Center employee.

Requirements

High school diploma and/or equivalent work experience
Minimum 3 years of customer service, ticket sales, or administrative work experience
Proficiency in Microsoft Office Suite
Computerized ticketing experience, preferably Ticketmaster and/or Archtics
Experience handling large volumes of cash
Excellent written and verbal communication, service and resolution skills
Impeccable attention to detail with the ability to produce and analyze reports
Ability to build positive working relationships with clients and peers at all levels
Ability to work independently without supervision and demonstrate initiative
Push/pull/carry and lift up to 20 lbs.
Ability to work a flexible schedule, including nights, weekends and holidays
Work at least 60% of events throughout the year including Golden State Warriors and Valkyries home games, Chase Center Concerts, and other events
Typical shifts are 4 to 5 hours in length, starting approximately 45 minutes before doors open and ending 30 minutes post event (e.g. 5:30-9:30pm for a 7:30pm tip-off)

Responsibilities

Sell tickets in person at Box Office window/desk
Determine and collect appropriate fees and issue tickets; accurately and efficiently distribute will call tickets
Display a positive demeanor when interacting with guests, vendors, and employees
Provide customer service to patrons with ticketing issues, including lost, stolen, or damaged tickets
Process and verify credit card purchases and handle cash transactions
Assist with preparation of sales reports and compile data and other reports as needed
Answer Box Office telephone and respond to customer questions regarding events, ticket operations, and assist patrons in finding seat locations on seating diagrams
Well-versed in all Chase Center offerings, premium amenities, suites, loges, clubs, restaurants, hospitality areas, etc.
Operate Ticketmaster ticketing system programs including TM1, Host & Archtics
Stay current on events scheduled for Chase Center
Other administrative duties as assigned