Box Office Ticket Clerk | Seasonal/Part-Time

FC Dallas•Frisco, TX

About The Position

As a of Day of Event Box Office Specialist with FC Dallas & Toyota Stadium, you will work closely with our Ticket Operations team. The purpose of each box office specialist is to assist fans at the ticket windows with purchasing of tickets to FC Dallas and Toyota Stadium events. This is a part time position, and the schedule is based around the events held at Toyota Stadium. The box office specialists are responsible for providing exceptional customer service to each fan.

Requirements

Must be at least 17 years of age upon hire date.
Must be eligible to work in the United States.
Must have a source of reliable transportation to and from events.
Exceptional customer service skills. We are looking for friendly, enthusiastic people who will create a welcoming environment for our guests.
Weekend availability. Most events will be on weekends or evenings. You can choose which events to work, but we do expect staff to work the majority of events throughout the year.

Nice To Haves

Previous customer service and cash handling experience a plus.
Able to work with minimum amount of supervision under stressful conditions.
Bilingual in English and Spanish is a plus.

Responsibilities

Ensure a positive guest experience.
Selling day of game tickets to customers using AXS.
Processing customer ticket orders.
Accept payment and make change for ticket purchases.
Answering customer’s questions concerning location and price of tickets /seats.
Balancing cash and receipt drawer with manager at the end of shift.
Providing Will Call tickets to customers after verifying customer identification.
Providing exceptional customer service while handling customer transactions.
Must be prepared to answer questions pertaining to ticket process, stadium policies, stadium layout, and event details.
Other duties as assigned.