Box Office Sales Specialist - The White Theatre

Jewish Community Center of Greater Kansas City • Overland Park, KS

3d • Onsite

About The Position

The beautiful Lewis & Shirley White Theatre is a state-of-the-art, 500-seat theatre located in Overland Park, Kansas. The White Theatre produces and presents Broadway-style musicals and shows, films, dance performances, and more. The Box Office Sales Specialist handles all aspects of ticket sales, generates end-of-performance reports for theatre management, assists in performance night preparations and sales, and provides administrative support for the Director of Arts & Culture. The position requires excellent customer service skills and the ability to work efficiently in a time-sensitive and occasionally high-pressure environment.

Requirements

• Friendly, cheerful demeanor
• Proven track record of win-win costumer issue resolution
• Creative problem-solving skills
• Excellent written and oral communication skills
• Experience handling multiple tasks, setting priorities and managing time
• Ability to learn and accurately use ticketing software
• Proficiency in Microsoft Office, specifically Excel and Word
• Proven record of remaining calm and even-keeled in difficult customer situations
• Able to remain stationary and operate a computer at a desk for hours at a time
• Able to operate computer quickly and accurately
• Able to effectively communicate over the telephone

Responsibilities

• Provide point-of-sale and customer service during daytime box office hours as well as for performances at The White Theatre
• Handle exchange and refund requests and all customer service issues in a timely and courteous manner
• Maintain theatre's ticketing system, create performances/special events, and manage seating map
• Assist with marketing and audience communication efforts by helping share promotional information and engaging patrons about upcoming events and programs
• Train designated box office volunteers as necessary on the ticketing system and other box office-related tasks
• Provide accurate reports to Theatre Management.
• Provide administrative support for the Director of Arts & Culture

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees