Box Office Representative - Landmark Credit Union Live

Live Nation Worldwide•Milwaukee, WI

2d•Onsite

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB Landmark Credit Union Live is seeking a Box Office Representative who will assist guests at live events by performing duties such as selling admission tickets, assisting with artist guest list, and providing customer service on ticketing questions. This is a part-time position.

Requirements

High School Diploma or equivalent
Familiar with Microsoft Office Suite, Windows based PC programs, and smartphones
Attention to detail, quality and accuracy
Strong relationship building and communication skills
Ability to work independently
Excellent verbal and written communication skills
Working environment is fast-paced
Position requires periods of prolonged sitting or standing.
Position requires repetitive use of arms for answering busy phones and typing

Nice To Haves

Previous experience with ticketing systems preferred.

Responsibilities

Sell admission tickets at events.
Greet guests attending events who come to the box office and maintain superior customer service
Assist in daily operations of the box office, including opening and closing box office procedures
Quickly and efficiently identify a customer’s will-call order by verifying all pertinent customer information including the customer’s name, email, and order number in order to distribute tickets.
Assist customers with mobile tickets.
Understand the venue seat-map and assist customers in seat selection
Efficiently and accurately answer customer questions in-person and over the phone.
Accurately accept customer payment while adhering to company’s procedures and policies.
Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
Provide accommodations for guests with special needs both prior to and day of show- this could include offering assistance to someone who uses a wheelchair.
Inform guests of the layout of the venue and be prepared to direct them to the restrooms, concession stands and designated seats/sections.
Know how identify a fake ticket or credential and educate the guest on where to buy authentic tickets.
Settle seating disputes or help solve other guest concerns.
Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the reserved sections, picking up and properly storing event equipment such as ticket scanners, barricade, etc.
Maintain order, ensure adherence to safety rules, and share any safety concerns with management.
Guide guests to closest exits or provide other instructions or assistance in case of emergency.
Other duties as assigned.