LN Concerts, Box Office Manager
About The Position
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! Live Nation Concerts is seeking a qualified Ticketing Manager to manage ticket operations for its marquee promoted shows in third- party venues. This detail-oriented position requires excellent organizational skills, strong problem-solving skills, and an ability to work efficiently, accurately, and effectively under pressure. The ideal candidate will have extensive experience managing processes, a robust understanding of multiple ticketing systems, strong customer service skills, and a track record of fostering strong working relationships with artist management, senior executives, partners, and clients at all levels of an organization.
Requirements
- 2-3 years experience as a box office manager or ticketing representative
- Bachelor’s degree from an accredited university or comparable work experience
- Strong knowledge of Box Office or similar operations
- Excellent oral and written communication
- Ability to work day, evening and weekend hours, based on the needs of daily business operations
- Working knowledge of Microsoft Office applications (Word, Excel, etc.)
- Excellent interpersonal and communication skills
- Ability to provide leadership, prioritize, organize, motivate, problem solve, delegate, follow-up, and communicate
- Must be able to work under pressure to meet strict deadlines
Nice To Haves
- Knowledge of ticketing provider software a plus
- Experience collaborating with production, marketing, booking and accounting a plus
Responsibilities
- Direct and support ticketing providers and tour partners on all operational aspects related to ticketing for Live Nation's largest touring clients.
- Build events using the Ticketmaster platform and oversee non-Ticketmaster builds.
- Communicate and oversee the setup of all required tour offers, inventory requests, tour production and other ticketing information for show build to the venue box offices.
- Provide support and guidance to artist clients and tour personnel
- Monitor and maintain event inventory including holds, releases, flex pricing, rescaling and dynamic pricing for assigned tours.
- Provide ongoing reporting to touring team, Live Nation executives, and tour personnel
- Communicate regularly with promoters, Ticketmaster staff, Live Nation Ticketing staff, vendors, customers and affiliated parties
- Oversee and process ticket requests.
- Collect and analyze inventory data across multiple ticketing platforms.
- QA events to ensure accurate and consistent event information and set-up.
- Adhere to Live Nation ticketing initiatives, programs, policies and procedures.
- On-site support at local events in the Los Angeles/surrounding areas.
- Balance and report on event financials.
- Train and manage part time staff.
- All other duties as assigned
Benefits
- HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- WEALTH: 401(k) program with company match, stock reimbursement program
- FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
- CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- OTHERS: Volunteer time off, crowdfunding match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
