Bowling Center Manager

Viejas Casino & Resort•Matkwatay, CA

12d

About The Position

Job Description • Manages and coordinates of the activities of the department/division/unit. • Monitors team members’ performance and identified areas of improvements. • Responsible for the achievement of department/division/unit productivity and quality goals. • Prepares and approves schedules in order to ensure staff levels meet business demands while keeping overtime to a minimum. • Acts as advisor to Bowling Center team members to meet schedule and/resolve technical problems. • Develops league business by building strong relationships with league bowlers/officers, adherence to league formats and the distribution of announcements of league activities. • Participates with other senior managers to establish strategic plans and objectives. • Develops, adapts and executes functional or departmental strategy to achieve key business objectives in area of responsibility. • Plans and implements procedures and systems to maximize operating efficiency. • Monitors forecasts, budgets, costs, and operating results. • Reviews performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels. • Focuses on maintaining profit margins. • Ensures expenditures stay within budget limitations and identifies areas in which expense reduction can be made. • Develops and oversees the implementation of operational policies and procedures for the department, including promoting effective guest relations. • Investigates and resolves guest complaints in a timely manner. • Provides services that are above and beyond for guest satisfaction and retention. • Organizes and holds staff meetings to ensure team members are up to date on all special events, promotions, programs, and activities. • Prepares reports and works on special projects to support initiative and directives from management. • Partners and works with other departments to ensure efficient transactions, excellent guest service and motivated team members. • Complies with and enforces standard operating procedures and applicable governmental laws and regulations. • Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained. • Performs all related and compatible duties as assigned. • Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. • High school diploma or general education degree (GED) required. • Associate’s degree preferred. • Food Handler’s Certificate required. • California Responsible Beverage Service Training and Certification required upon hire. • 2 or more years of experience in a management position in a bowling center. • Management/leadership experience required. • Excellent guest service skills. • Excellent oral, written, and interpersonal skills. • Working knowledge of Microsoft Office, Word, and Excel. • Strong planning, organizational and managerial skills. • Demonstrate strong motivational commitment to the organization. • Ability to prepare standard reports and documents. • Ability to work in a fast paced, high activity environment. • Ability to multitask, self-starter, punctual and able to adjust to change. • Must be flexible to work different shifts, evenings, weekends, and holidays. 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel! Retirement 401(k) with company match Medical, Dental, Vision Benefits (80% paid by Viejas) Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more! Benefits vary for PT and FT employment

Requirements

High school diploma or general education degree (GED) required.
Food Handler’s Certificate required.
California Responsible Beverage Service Training and Certification required upon hire.
2 or more years of experience in a management position in a bowling center.
Management/leadership experience required.
Excellent guest service skills.
Excellent oral, written, and interpersonal skills.
Working knowledge of Microsoft Office, Word, and Excel.
Strong planning, organizational and managerial skills.
Demonstrate strong motivational commitment to the organization.
Ability to prepare standard reports and documents.
Ability to work in a fast paced, high activity environment.
Ability to multitask, self-starter, punctual and able to adjust to change.
Must be flexible to work different shifts, evenings, weekends, and holidays.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Manages and coordinates of the activities of the department/division/unit.
Monitors team members’ performance and identified areas of improvements.
Responsible for the achievement of department/division/unit productivity and quality goals.
Prepares and approves schedules in order to ensure staff levels meet business demands while keeping overtime to a minimum.
Acts as advisor to Bowling Center team members to meet schedule and/resolve technical problems.
Develops league business by building strong relationships with league bowlers/officers, adherence to league formats and the distribution of announcements of league activities.
Participates with other senior managers to establish strategic plans and objectives.
Develops, adapts and executes functional or departmental strategy to achieve key business objectives in area of responsibility.
Plans and implements procedures and systems to maximize operating efficiency.
Monitors forecasts, budgets, costs, and operating results.
Reviews performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels.
Focuses on maintaining profit margins.
Ensures expenditures stay within budget limitations and identifies areas in which expense reduction can be made.
Develops and oversees the implementation of operational policies and procedures for the department, including promoting effective guest relations.
Investigates and resolves guest complaints in a timely manner.
Provides services that are above and beyond for guest satisfaction and retention.
Organizes and holds staff meetings to ensure team members are up to date on all special events, promotions, programs, and activities.
Prepares reports and works on special projects to support initiative and directives from management.
Partners and works with other departments to ensure efficient transactions, excellent guest service and motivated team members.
Complies with and enforces standard operating procedures and applicable governmental laws and regulations.
Adheres to all hygiene and safety standards.
Ensures that a clean, safe, hazard-free work environment is maintained.
Performs all related and compatible duties as assigned.
Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits (80% paid by Viejas)
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount
Benefits vary for PT and FT employment