Bowling & Gaming Manager - Gamescape

Cinemark•El Paso, TX

About The Position

A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning — a front row seat means incredible growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide. Role Summary: As the Bowling/Games Manager, you will play a pivotal role in maximizing store profits while ensuring the seamless operation and exceptional guest experience of our family entertainment center. You will oversee various attractions, including bowling, arcade games, laser tag, rope climbing course, and rock climbing. Your responsibilities will span across multiple departments, and you will collaborate closely with other managers and teams to achieve our business goals.

Requirements

Five years of experience in entertainment center management or similar role preferred.
Familiarity with FEC operations, including bowling, arcade games, and attractions.
Strong leadership skills and ability to motivate and manage a diverse team.
Excellent communication and interpersonal abilities.
Proficiency in financial analysis and budget management.
Flexibility to work irregular hours, including evenings, weekends, and holidays.

Responsibilities

Attraction Oversight: Oversee daily operations and staffing of attractions like bowling lanes, arcade games, laser tag, ropes climbing, and rock-climbing walls. Ensure all attractions are well-maintained, safe, and operational. Monitor guest feedback and address issues promptly. Manage inventory levels and prize trends for the redemption store.
Revenue Monitoring: Track revenue from each attraction, analyze trends, and identify growth opportunities. Collaborate with the GM on budget creation and management.
Guest Experience: Implement strategies to enhance guest satisfaction, train staff in excellent customer service, and address guest concerns.
Cross-Department Collaboration: Work closely with other department heads to coordinate schedules, staffing, and resources, fostering a collaborative environment for overall success.
Cleanliness and Maintenance: Ensure the facility is clean, organized, and well-maintained. Oversee cleanliness standards and regularly inspect equipment, restrooms, and common areas.
Reporting and Analysis: Generate reports on attraction performance, attendance, and revenue. Use data to make informed decisions and present findings to senior management.
Safety and Compliance: Enforce safety protocols, stay informed about industry regulations, and conduct safety drills and training sessions.
People Management: Hire, train, and supervise staff. Create a welcoming, diverse, and inclusive atmosphere. Set performance expectations, conduct reviews, and foster a positive work environment. Lead by example, encourage teamwork, creativity, and continuous learning.