Boutique Operations Associate

Richemont • Beverly Hills, CA

2d • $26 - $30

About The Position

Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian “bottega” of the Renaissance times. The Maison’s unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamourous and contemporary. The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition. Responsibilities Retail Operations for Boutique Implement and maintain boutique operating policies and procedure manual. Partner with RNA Finance and Loss Prevention departments Perform all tasks related to inventory control and all tasks related to Quality Control of merchandise including but not limited to proper vault storage, QC of merchandise for incoming and outgoing memos, receipt of stock, check of all item’s tags/tickets, QC of merchandise on the floor. Oversee and prepare weekly, monthly, and annual reports and provide strategic analysis/action plans for Boutique Network to achieve and surpass goals and objectives. Monthly & Quarterly Performance KPI’s for the stores. Newsletter reporting. Perform special projects as designated by Senior Management, Retail Director NA, Brand President. Manage all aspect of building maintenance as described by RNA including scheduling routine maintenance appointments and checking all retail aspects of the boutique are in excellent condition at all times. Manage incoming and outgoing shipments and their vendors. Manage and facilitate the process of creating memo/consignment and the accurate inventory of these products, in partnership with the Marketing Team. Organize storage of jewelry, warranty cards, accessories; Organize and update on a regular basis, Flagship back-office area Responsible for the merchandising and daily maintenance of displays and back-stock Review and order all relevant supplies for boutique operations (bi-weekly) in partnership with Boutique Director/Retail Network Coordinator; Review and report any store maintenance issues, coordinate with local contractors/ vendors in partnership with manager After sales and Customer Service Support Oversee all incoming and outgoing repairs Master SAP repair process and communicate efficiently to clients and Richemont colleagues Take images of all repairs before they are shipped from boutique, take photos when they return Ensure 100% satisfaction for after sales clients and manage/ exceed client expectations Consistently and accurately, oversee that all client data has been entered into SAP by Sales Associate; Keep track of client orders for Sales team Ensure 100% satisfaction for after sales clients and manage/exceed client expectations Boutique Network Audit Performance Understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique network; Communicate with the audit team to submit all necessary paperwork on time (in collaboration with the Boutique Director/Retail Network Coordinator) Daily ensure efficient execution of receiving and transfer out of product, receiving all logistic deliveries Adhere to Richemont Americas audit practices: scan quality of product, provide relevant ticket number, communicate with team Actively participate in daily/ monthly and annual product inventories and cycle counts for watches, accessories, and straps to prepare and ensure a successful audit in partnership with the boutique manager Proactively check and ensure that all physical inventory is correctly reflected in the system (i.e. price changes) Boutique Selling Floor Presence Assisting and facilitating with Sales Executives or Boutique Directors as needed for staffing coverage, private appointments Ensure the point-of-sale area is well stocked with items needed for a seamless selling ceremony Greet and assist clients as needed, in an elevated manner creating an inviting atmosphere

Requirements

• Self-starter with team-player approach
• Strong understanding of customer service needs; strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Must be able to lift 20+ pounds as needed. Physical duties involve standing, stairs, lifting, and moving.
• Strong written and oral communication skills
• 5+ years previous experience in jewelry or high-value luxury product sales and operations experience preferred
• College degree preferred
• Advanced knowledge of SAP; Excellent computer skills
• Must be available to work retail hours including nights and weekends

Nice To Haves

• Additional language skills are a plus

Responsibilities

• Retail Operations for Boutique Implement and maintain boutique operating policies and procedure manual.
• Partner with RNA Finance and Loss Prevention departments
• Perform all tasks related to inventory control and all tasks related to Quality Control of merchandise including but not limited to proper vault storage, QC of merchandise for incoming and outgoing memos, receipt of stock, check of all item’s tags/tickets, QC of merchandise on the floor.
• Oversee and prepare weekly, monthly, and annual reports and provide strategic analysis/action plans for Boutique Network to achieve and surpass goals and objectives.
• Monthly & Quarterly Performance KPI’s for the stores.
• Newsletter reporting.
• Perform special projects as designated by Senior Management, Retail Director NA, Brand President.
• Manage all aspect of building maintenance as described by RNA including scheduling routine maintenance appointments and checking all retail aspects of the boutique are in excellent condition at all times.
• Manage incoming and outgoing shipments and their vendors.
• Manage and facilitate the process of creating memo/consignment and the accurate inventory of these products, in partnership with the Marketing Team.
• Organize storage of jewelry, warranty cards, accessories; Organize and update on a regular basis, Flagship back-office area
• Responsible for the merchandising and daily maintenance of displays and back-stock
• Review and order all relevant supplies for boutique operations (bi-weekly) in partnership with Boutique Director/Retail Network Coordinator; Review and report any store maintenance issues, coordinate with local contractors/ vendors in partnership with manager
• Oversee all incoming and outgoing repairs
• Master SAP repair process and communicate efficiently to clients and Richemont colleagues
• Take images of all repairs before they are shipped from boutique, take photos when they return
• Ensure 100% satisfaction for after sales clients and manage/ exceed client expectations
• Consistently and accurately, oversee that all client data has been entered into SAP by Sales Associate; Keep track of client orders for Sales team
• Ensure 100% satisfaction for after sales clients and manage/exceed client expectations
• Understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique network;
• Communicate with the audit team to submit all necessary paperwork on time (in collaboration with the Boutique Director/Retail Network Coordinator)
• Daily ensure efficient execution of receiving and transfer out of product, receiving all logistic deliveries
• Adhere to Richemont Americas audit practices: scan quality of product, provide relevant ticket number, communicate with team
• Actively participate in daily/ monthly and annual product inventories and cycle counts for watches, accessories, and straps to prepare and ensure a successful audit in partnership with the boutique manager
• Proactively check and ensure that all physical inventory is correctly reflected in the system (i.e. price changes)
• Assisting and facilitating with Sales Executives or Boutique Directors as needed for staffing coverage, private appointments
• Ensure the point-of-sale area is well stocked with items needed for a seamless selling ceremony
• Greet and assist clients as needed, in an elevated manner creating an inviting atmosphere

Benefits

• Richemont offers a generous compensation and benefits package for eligible employees.
• This role is eligible for bonus.
• In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level