Boutique Facilitator, Client Experience Host, 57th Street Flagship Boutique

Chanel•New York, NY

70d•$24 - $28•Onsite

About The Position

As a Boutique Facilitator, Client Experience Host, you will be the first point of contact for guests, embodying CHANEL's spirit of refinement, warmth, and luxury. Your role is to ensure every client feels personally welcomed, cared for, and guided throughout their visit, creating a seamless and memorable boutique experience in collaboration with the sales and management teams.

Requirements

Proven team collaboration skills and a commitment to collective success.
Passion for delivering outstanding client experiences.
Exceptional written and verbal communication abilities.
Deep appreciation for CHANEL's legacy, products, and social commitments.
Dedication to ongoing learning and professional development within CHANEL.
Graceful, composed, and client-focused approach.
Strong interpersonal skills and proactive anticipation of client needs.
Discretion and professionalism when engaging with VICs and distinguished guests.
Proficiency with digital platforms, including CRM and appointment tools.
Adaptable, reliable, and thrive in a dynamic, fast-paced setting.
Minimum 1 year of related experience
Minimum High School Diploma
Able to lift 15 lbs.
Must have flexible schedule with the ability to work late nights, weekends and some holidays

Nice To Haves

Relevant experience in luxury hospitality or retail is preferred.
Foreign language skills are preferred but not required

Responsibilities

Extend a warm, elegant welcome to all guests, creating an inviting first impression.
Anticipate client needs and provide tailored, thoughtful assistance throughout their visit.
Acknowledge and cater to Very Important Clients (VICs), ensuring their experience reflects their valued relationship with CHANEL.
Coordinate memorable client experiences, from pre-arrival to post-visit follow-up.
Maintain an approachable, gracious presence on the boutique floor, assisting with directions, appointments, and introductions to sales associates.
Manage guest flow for a serene and organized environment.
Monitor and report on client experience, sharing insights with management.
Possess comprehensive knowledge of CHANEL's métiers and offerings to guide guests effectively.
Deliver bespoke hospitality, including assistance with purchases and transportation.
Support boutique events and special activations to enhance client engagement.
Assist with initiatives such as private floor support, client appreciation gestures, and event execution.
Oversee pre-arrival and in-store communications, ensuring each interaction is personalized and considerate.
Efficiently manage appointment bookings and daily client scheduling using digital tools.
Embody CHANEL's heritage, aesthetic, and values in every action and interaction.
Maintain a dynamic, professional appearance and demeanor that reflects the Maison's timeless elegance.