Boutique Assistant Manager

The Watches of Switzerland Group•Nashville, TN

27d

About The Position

The Boutique Assistant Manager will be responsible for assisting in the management of general boutique functions, with a primary focus on providing excellent client service, cultivating a professional and pleasant environment for all staff members, setting standards for each colleague for which they are accountable and working closely with others on the management team.

Requirements

2+ years of retail service experience required, preferably luxury retail environment
Current knowledge of watch trends and competition in the marketplace
High school diploma or equivalent; college degree or equivalent work experience preferred
Proficiency with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
Ability to communicate effectively with clients and team (both oral and written)
Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays

Responsibilities

Achieve and exceed goals through sales strategies, clienteling, sourcing new clients and maintaining and building productive long-term relationships with existing clients
Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
Stay current with market competition, industry, watch trends and client shopping behaviors
Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e. payroll, staffing, etc.)
Manage daily operational tasks according to SW standards including selling and service
Assist with recruitment and retention efforts
Serve as a leader within the building in support of the Boutique Director
Support an environment of teamwork, trust and collaboration with peers, clients and supervisors
Develop product knowledge skills and remain aware of current collections that are in-boutique and on-line; cascade and train information to the broader team
Foster a boutique environment that delivers renowned and authentic service to create a Luxury client experience
Other tasks and responsibilities as assigned by management.