Boulder Case Manager

Jewish Family Service of Colorado • Boulder, CO

8d • $24 - $29 • Hybrid

About The Position

Coordinates expansion and delivery of emergency assistance and care management services to individuals and families in need; community groups such as caregiver support, grief groups. Performs administrative and data tracking duties to support the Boulder JFS team.

Requirements

• Required bachelor's degree in social work, related field, or equivalent work experience.
• Ability to provide good client and customer service.
• This job requires being pleasant with others on the job and displaying a cooperative attitude while being careful about detail and thorough in completing work tasks.
• Substantial working knowledge of Microsoft Office.
• Excellent written and verbal communication skills including phone and in-person interviewing.
• Able to manage time effectively and work independently while organizing workload.
• Sensitivity and discretion regarding personal/confidential information.
• Able to comfortably engage with a diverse range of people.
• Able to track and input information and documents into electronic client databases.
• Completion of the primary COVID-19 vaccination series (per CDC guidance) is required prior to the start of employment.

Nice To Haves

• Preferred three plus years’ experience as a Social Case Worker for a public or private agency.
• Preferred two or more years of experience coordinating programs or a customer service-related position.
• Preferred two or more years of experience working with older adults, adults?navigating chronic health challenges, and family members?impacted?by these populations.
• Preferred two or more years of group facilitation experience.
• Understanding of Jewish community and traditions preferred.
• Non-profit experience preferred.

Responsibilities

• Engages in the strategic growth of the Boulder office with a specific focus on emergency assistance and care management program expansion.
• Conducts client care management virtually or in-person.
• In consultation with agency staff, develops, maintains, and supports the emergency assistance program.
• Engages with landlords, mortgage companies, etc., to collect needed documentation with sensitivity to confidential information.
• Provides information and referrals to clients.
• Conducts client intake and eligibility assessments and reassessments to identify client support needs.
• Creates and maintains detailed client profiles in the electronic client database and in SharePoint.
• In consultation with agency staff, coordinate community groups across Boulder, organize and deploy caregiver support groups and grief groups at multiple community locations, often occurring simultaneously during a short time period.
• Communicates and maintains positive relationships with assisted living/residential facility/community center staff.
• Collects pre- and post-surveys for support groups.
• Communicates about groups, such as writing up group descriptions for social media and other promotional materials, coordinating with the JFS Marketing team.
• Works to ensure proper completion of paperwork and adherence to grant eligibility and data tracking.
• Represents JFS at various community outreach and educational events as needed.
• Answers questions and provides linkages to various benefit programs and/or options for services that best meet the needs of clients and/or family members.
• Attends professional trainings, seminars, in-services, and other staff development opportunities.
• Actively participates in department and agency meetings in both Boulder and Denver locations, as well as ad hoc committees, as requested by the director or CEO
• Oversee the Boulder mainline voicemails and provide information, referrals, and information and assistance, as appropriate.
• Other duties as assigned.

Benefits

• JFS offers competitive pay and benefits, including medical, dental, vision, health savings account, flexible spending account, Legal/ID Theft, supplemental insurances, agency-paid Life/LTD, Employee Assistance Programs, 401(k), 16 paid holidays, and a generous leave program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level