Bootfitter 2 - Winter 2025/26
About The Position
As a Retail Bootfitter 2, you will be instrumental in delivering an outstanding guest experience by combining advanced technical knowledge, personalized service, and hands-on fitting expertise. You will assess the physical needs, style, and performance goals of each guest, guiding them to ski or snowboard boots that fit correctly, perform well, and support their time on the mountain. You'll apply complex modifications, perform repairs, and offer custom enhancements as needed to ensure comfort, safety, and optimal performance. In addition to guest-facing responsibilities, Retail Bootfitter 2 is responsible for training and leading workshops on boot sales and bootfitting practices as directed by the Retail Sales Manager, coaching Retail Bootfitter 1 on errors made during the bootfitting process, and fixing or improving the work of Retail Bootfitter 1 to uphold service quality and technical standards. This role requires deep product knowledge, a strong understanding of biomechanics and fit principles, and the ability to lead by example while mentoring others and maintaining a high level of personal performance.
Requirements
- Advanced Bootfitting Certification
- Comfortable with computers and able to learn Point of Sale software
- Must be able to stand for a full shift.
- Must be able to ski or snowboard at an intermediate level.
Nice To Haves
- Prior sales experience
- Ski Industry experience
- Mountain Bike industry experience
Responsibilities
- Conduct professional boot fittings using knowledge of foot anatomy, biomechanics, and ski/snowboard boot technology. Perform assessments including foot shape, arch, alignment, stance, and pressure points to ensure proper fit and on-mountain performance.
- Provide exceptional service by greeting guests warmly, actively listening to their needs, and delivering personalized advice. Explain fit recommendations clearly and support guests in making confident, informed decisions.
- Maintain up-to-date knowledge of ski and snowboard boot models, liners, footbeds, and fit technologies (e.g., heat-molding, shell materials, dual-density liners, etc.). Stay current on industry trends and tech to better guide guests and upsell where appropriate.
- Perform boot modifications including liner molding, shell punching/stretching, cuff alignment, heel lifts, canting, and trimming. Build or modify footbeds and insoles to address specific fit or biomechanical issues.
- Support the sale of ski and snowboard equipment and accessories, such as socks, footbeds, and protective gear. Assist customers on the floor with product recommendations beyond boots when needed.
- Engage with guests to understand their skiing or riding ability, goals, pain points, and terrain preferences. Deliver a tailored experience that maximizes comfort, performance, and satisfaction.
- Help maintain clean, organized, and visually appealing displays in the boot and hardgoods areas. Monitor stock levels, track work orders and repairs, and ensure all fitting tools and equipment are properly maintained and functional.
- Ensure proper and safe use of bootfitting tools (heat guns, stretchers, punches, grinders, etc.) and maintain cleanliness and organization in the fitting area. Record fit adjustments and track modifications as needed for guest follow-up.
- Work closely with the retail floor team, tuning shop, and rental department to create a seamless and efficient guest experience. Communicate fit issues or follow-ups clearly across departments when applicable.
- Support operations during busy periods with flexibility in scheduling, including weekends, holidays, and peak season hours. Take initiative in downtime to clean, organize, or assist teammates.
Benefits
- Free employee season pass and free or discounted dependent(s) season pass
- Free and discounted friends & family day passes
- Free transportation to & from Bend, Sunriver, and La Pine
- Discounts across the resort (food & beverage, retail, rentals, lessons & more)
- Employee housing program
- 401k with up to 5% company match & immediate vesting
- Discounted onsite daycare
- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
- Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
51-100 employees
