Bookstore Retail Operations Assistant - Part-time

Portland Community College • Portland, OR

1d • $21 - $22

About The Position

Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. PCC, which is roughly the size of Rhode Island, has four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area. Wherever you're coming from and wherever you're going in life, Portland Community College has the classes and programs to get you there. Our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community. Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward. Portland Community College will ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at [email protected]. Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington. What You'll Do and Who We Are Looking For This is a Part-time position currently funded at .8 FTE (approximately 1,664 hours per year) Under the general direction of bookstore management, ensures the smooth operation of a campus bookstore daily operations, supervises staff, handles customer service, and assists with inventory and merchandising. Key duties include overseeing cash register functions, ensuring accurate financial records, and coordinating special projects like buy-back events or e-commerce order fulfillment. They are also responsible for training, scheduling, and directing other staff, particularly student workers. responsible for keeping stock on hand and merchandising the retail floor. Job requires patience in communication and well-developed verbal skills to exchange information with a variety of individuals which include college faculty, staff, students and vendors. Incumbent is the key person to whom complaints and policy issues are initially referred; therefore, they must be able to use effective communication skills to defuse anger and establish and/or restore harmony. Responds to work situations with minimum guidance or direction and is responsible for training and guiding others

Requirements

• High school diploma or equivalent.
• One year of retail sales experience with cashiering and recordkeeping responsibilities.
• Ten-key skill, and strong communication skills for interacting with the students, faculty, and staff, and for directing temporary, casual and/or student workers.
• Ability to defuse anger and establish and/or restore harmony.
• Working knowledge of personal computers and familiarity with Point-of-Sale systems required.

Responsibilities

• Provides efficient, knowledgeable customer service in a retail setting to students, faculty and staff including use of cash register point of sale system, and issuing returns or refunds of merchandise as necessary.
• Hires, schedules, trains part-time and student help to cashier and/or assists with other tasks to ensure smooth operations following established policies.
• Acts as front line person for communicating and enforcing bookstore policy with students, faculty and staff.
• Works with individuals to resolve any disputes/problems; if needed, refers issue(s) to supervisor.
• Participates in loss prevention activities to include research and investigation of problematic issues and/or fraud. May view online camera feeds and works cooperatively with campus Public Safety to determine if loss or fraud has occurred.
• May assist with fulfillment of web orders.
• Creates displays and promotions and maintains a clean and safe working environment for the public and staff.
• Provides term and daily parking permits for staff and students. Responsible for cash received from these transactions as well as proper recordkeeping.
• Maintains all campus bookstore voice mail recordings and bookstore website detailing store hours. Makes any updates/changes on a regular basis.
• Maintains all beverage, sundry and candy stock. Facilitates transfers to other campuses for stock needed.
• Sells TriMet passes and tickets.
• Answers phones, takes and distributes messages.
• Responsible for retrieval and activation of student financial aid information from college mainframe and/or other computer networks.
• Performs other office-related duties including processing incoming and outgoing mail, maintaining detailed files/records.
• Oversees and instructs part-time and student help to conduct inventory for auditors once a year.
• Performs other related duties as assigned.

Benefits

• Comprehensive benefit package
• Oregon PERS contribution
• Tax deferred annuity program and a deferred compensation program
• Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions
• Free access to the sport centers / campus gymnasiums, performing arts, and cultural events
• Conference and Event Rental Space - Employees receive 50% off when on-campus for personal events
• Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Classified Agreement o Starts at 8 hours of vacation leave per month (additional vacation hours with years of service) o 1 day of sick leave per month o 12 paid holidays o PCC Winter Break (when College is Closed) o 24 hours of personal leave per year

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees