Booking Specialist

Renewal by Andersen of Central Virginia • Richmond, VA

1d • $18 • Onsite

About The Position

Renewal by Andersen, the replacement division of Andersen Windows, is looking for a Booking Specialist to join its growing team. This is a full-time position in a fast-paced, energetic, deadline-driven environment. This is also an opportunity for the right candidate to become part of a passionate, and growing team. This position is in our Richmond office located on Deep Rock Road in the West End of Richmond.

OUR CULTURE
Our focus is people. Every member of our team is committed to taking care of not only our customers and the community we serve, but each other. We have a culture of making a difference, and we live those values every day. By taking care of ourselves and each other, we can take better care of our customers. It is our goal to bring out the best in everyone. We are committed to having an inclusive and diverse workplace where all people feel respected, valued and driven to realize their full potential.

Requirements

• 3+ Years of Administrative experience
• 2+ Years of sales/Customer Service Experience
• Proficiency in Microsoft office Suite/ Management of computer-based information
• Ability to work in a fast-paced environment
• Excellent communication skills and team-oriented attitude
• Exceptional organization skills
• Excellent verbal and written communication skills
• Ability to work independently and with a team

Responsibilities

• Book jobs from opportunity status
• Move to correct status based on information from reviewed agreements and folder information
• Tech Measure Needed, Tech Measure Scheduled, On Hold
• Communicate with IPM Scheduling regarding jobs On Hold
• Jobs On Hold for Missing Deposit or Agreement Receipt Needed can move forward with Tech Measure
• Update On Hold activity, log a call, invoice & installer notes as needed
• Serve as HOA contact for the company
• Check for, upload HOA forms and place jobs on hold as needed
• Reach out to HOAs and/or customers as described on HOA form
• Fill out any additional forms, documents and send project information and photos as needed for HOAs
• Update On Hold activity, log a call, invoice & installer notes as needed
• Track On Hold Jobs
• Agreement Receipt Needed, Missing Deposit, HOA Approval Needed
• Reach out to customers, Sales Reps and HOAs as needed to move project forward
• Update On Hold activity, log a call, invoice & installer notes as needed
• Communicate with Sales Admin team with updates and issues as needed
• Update notes for Opportunities
• For jobs that are in "Sold-Pending" - assist Sales Admin team with updating notes as to why the job cannot be booked
• Other duties as assigned

Benefits

• Positive, team-oriented culture
• Phenomenal benefits package with medical, dental, vision, matching 401k. Richmond Window Corporation has a package that will pay 85% of your individual monthly healthcare insurance premium
• Corporate discounts at ACAC facilities
• Professional growth opportunities
• PTO, you earn 1.85 hours per weekly pay period up to a maximum of 12 days for the calendar year
• The opportunity to be a difference maker in our community. Charitable giving through our Richmond Window Cares program, and volunteer opportunities
• Quarterly employee engagement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed