Body Shop Receptionist - Southern Team Auto Mall - Roanoke
About The Position
Southern Team Automall, Virginias' #1 Volume New Car Dealer is seeking a motivated, energetic, and reliable Receptionist for our Collision Center in Roanoke. Candidates must be at least 18 years of age and have a valid driver's license with no DUI or reckless driving. The Receptionist answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. Acting as the front line point-of-contact for the overall dealership, the Receptionist sets the tone by being an outstanding listener and information source. He/she will know all points-of-contact for every department within the dealership in order to help customers promptly. In addition, the Receptionist performs administrative duties and operates the telephone switchboard for call routing. The ideal candidate has a high school diploma or GED and previous experience in a position of similar responsibility (front desk, administrative assistant, etc.). Candidates must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. Automotive dealership experience is a plus. POSITION IS AN IN-OFFICE POSITION AND IS NOT REMOTE. We are an equal-opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic. THIS IS A DRUG-FREE WORK ENVIRONMENT!
Requirements
- High school diploma or GED required
- Customer service or related experience preferred
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Excellent telephone skills
- Strong organizational and time management skills
- Helpful attitude and friendly demeanor
- Highly professional and dependable
- Strong computer and internet skills
Nice To Haves
- Automotive dealership experience preferred
Responsibilities
- Greets all customers in a warm, sincere, and helpful manner
- Directs customers to the appropriate department or point-of-contact within the dealership
- Manages inbound calls and routes accordingly
- Coordinates questions and issues with the appropriate department personnel
- Helps with problem resolution as required
- Provides administrative back-up to various dealership departments as needed
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Motor Vehicle and Parts Dealers
Education Level
High school or GED
Number of Employees
501-1,000 employees
