Body Shop Office Assistant

Bob Allen Ford•Overland Park, KS

19d•$20 - $23•Onsite

About The Position

Bob Allen Ford is seeking a Body Shop Office Assistant to support the administrative operations of our Collision Center. This position plays a key role in maintaining repair order accuracy, assisting with insurance documentation, communicating with customers, and helping estimators with basic estimate preparation and supplements. This is an ideal role for someone who enjoys structure, multitasking, and supporting a team in a busy repair environment.

Requirements

1–2 years of experience in a body shop, collision center, or automotive office environment preferred
Basic understanding of collision repair processes or estimating strongly preferred
Strong communication and customer service skills
Highly organized with the ability to manage multiple tasks at once
Comfortable handling paperwork, digital files, and repair documentation
Reliable, detail-oriented, and able to follow established processes
Valid driver’s license

Nice To Haves

Experience with CCC, Mitchell, or similar estimating software is a plus

Responsibilities

Assist with daily administrative tasks in the body shop
Open, update, and close repair orders accurately and on time
Support estimators with basic estimating tasks, photo documentation, and supplement preparation
Communicate repair status and updates to customers in a professional, timely manner
Coordinate insurance documentation, approvals, and communication with adjusters
Verify parts orders, returns, and invoice accuracy for each repair
Check vehicles in and out, documenting damage and condition
Manage customer paperwork, signatures, and payment processing
Keep office files, repair records, and digital logs organized
Maintain a clean and organized office environment
Assist estimators and technicians with administrative needs
Perform other duties as assigned to support the collision center