Body Shop Guest Experience Coordinator
About The Position
Body Shop Guest Experience Coordinator Bergstrom Body Shop of Oshkosh (Washburn St) WHAT YOU'LL DO Serve as the primary point of contact for guests visiting our body shop, ensuring they feel valued and informed throughout their service experience. Greet guests warmly and assist them with check-in, vehicle intake, and answering any questions regarding their repair process. Coordinate repair timelines, communicate updates, and follow up with guests to ensure their satisfaction. Work closely with body shop technicians and advisors to manage schedules and ensure smooth workflow. Assist in handling guest concerns or issues, striving to deliver a positive resolution quickly. Maintain a clean and welcoming guest waiting area. Schedule: Mon - Fri: 8am - 5pm Salary pay of $35,000-40,000/year based on relevant experience. WHO'S RIGHT FOR THE JOB? Exceptional communication and interpersonal skills to deliver a top-tier guest experience. Strong organizational abilities and attention to detail. Ability to multi-task and prioritize in a fast-paced environment. A positive attitude and a passion for providing outstanding service. Experience in a customer service or administrative role is preferred, but we are willing to train the right candidate. A valid driver’s license is required. Strong preference for previous automotive experience and working with CCC and Tekion OUR COMMITMENT TO YOU Competitive compensation! Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members) Two weeks of PTO upon start date (for FT team members) Discounts on vehicles, service, and parts 401(k) with company match for FT team members Paid Holidays (for FT team members) Wellness Program Free Team Member Clinic Free Health Coach Employee Assistance Program Employee Referral Program Training and opportunities for career growth and advancement WHAT MAKES BERGSTROM DIFFERENT: Wisconsin’s largest automotive group and is a top 50 automotive dealer in the US Established in 1982 in Neenah WI 2,300+ team members working in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton 39 dealerships representing 36 brands Consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of top dealership groups to work for in the United States Received Glassdoor's "Best Places to Work" award Recognized by the Better Business Bureau and Time Magazine We are committed to giving back to our communities by supporting local organizations including Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin
Requirements
- Exceptional communication and interpersonal skills to deliver a top-tier guest experience.
- Strong organizational abilities and attention to detail.
- Ability to multi-task and prioritize in a fast-paced environment.
- A positive attitude and a passion for providing outstanding service.
- A valid driver’s license is required.
Nice To Haves
- Experience in a customer service or administrative role is preferred, but we are willing to train the right candidate.
- Strong preference for previous automotive experience and working with CCC and Tekion
Responsibilities
- Serve as the primary point of contact for guests visiting our body shop, ensuring they feel valued and informed throughout their service experience.
- Greet guests warmly and assist them with check-in, vehicle intake, and answering any questions regarding their repair process.
- Coordinate repair timelines, communicate updates, and follow up with guests to ensure their satisfaction.
- Work closely with body shop technicians and advisors to manage schedules and ensure smooth workflow.
- Assist in handling guest concerns or issues, striving to deliver a positive resolution quickly.
- Maintain a clean and welcoming guest waiting area.
Benefits
- Competitive compensation!
- Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members)
- Two weeks of PTO upon start date (for FT team members)
- Discounts on vehicles, service, and parts
- 401(k) with company match for FT team members
- Paid Holidays (for FT team members)
- Wellness Program
- Free Team Member Clinic
- Free Health Coach
- Employee Assistance Program
- Employee Referral Program
- Training and opportunities for career growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
