Bodily Injury Transportation Claims Adjuster

Reserv•Atlanta, GA

5d•Remote

About The Position

We are seeking a highly organized and customer-focused Transportation Bodily Injury Claims Adjuster to join our team. You will be responsible for speaking to customers on the phone, educating and helping the customer work through their claim to the best possible outcome. Your role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering exceptional customer service! If you bring strong analytical skills, excellent communication, and a passion for exceptional customer service to quickly achieve optimal claim results—we want to hear from you!

Requirements

Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
Minimum of 3 years of experience on point and concentrated in transportation claims adjusting, ideally with: Third-party PD Third-party bodily injury, including catastrophic losses UM/UIM bodily injury Litigation experience
Willing to obtain all licenses within 60 days, including completing state-required testing.
Knowledge of state regulations, policy provisions, and standard operating procedures.
Willingness to travel for clients and claims need

Responsibilities

Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
Manage an inventory of both litigated and non-litigated cases
Dive into auto insurance claims to identify areas of dispute, investigate and gather all necessary information, evaluate liability and damages, and negotiate settlements with opposing parties or their insurance providers
Ensure compliance with state regulations, policy provisions, and standard operating procedures
Handle both non-litigation and litigation cases related to auto claims disputes, communicate with involved parties, attend mediations, arbitrations, and court hearings as necessary, and keep clients, claims adjusters, attorneys, and other stakeholders informed
Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning while building strong working relationships with approved defense firms and other industry vendors
Review legal documents and ensure compliance with initial suit-handling plan of action
Serve as corporate representative for discovery review and depositions, appearing at depositions and trials when needed
Analyze policy language and make appropriate coverage decisions, draft complex coverage correspondence, and proactively manage claim files from inception to closure
Direct and control the activities and costs of outside vendors including defense counsel, coverage counsel, experts and independent adjusters
Maintain adjuster licenses and continuing education requirements

Benefits

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
Generous family leave policy
Work from anywhere to facilitate your work-life balance
Apple laptop, large second monitor, and other quality-of-life equipment that might be needed. Technology is something that should make your life easier, not harder!
Provide a manageable pending to deliver the service in a way always wanted from a dedicated account.
Listen to the Resolution Specialist's feedback to enhance and improve upon the long-standing challenges.
Work toward reducing and eliminating all the administrative work from a Resolution Specialist.
Foster a culture of empathy, transparency, and empowerment in a remote-first environment.