Bodily Injury Team Lead I, II or Associate Manager
About The Position
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job Description This role is responsible for designing, developing, and implementing projects and initiatives within a subset of a field discipline that aligns with claims strategic direction and supports strategic goals. The TCL manages a subset of the operations of a team within a market claim office (MCO), typically with an excess of 125 employees, including leading, training, inspiring, engaging and motivating leaders and employees in one or more business segments with a focus on collaboration, innovation, and customer centricity. We are seeking a Bodily Injury Leader to join our team. The ideal candidate brings experience with extended handling bodily injury (BI) claims, including litigation, along with a demonstrated ability to lead, coach, and support claims professionals. This team manages claims across a wide range of severities, from fractures to fatality claims. Experience with Colossus is highly preferred. We are open to candidates in the Eastern or Central time zone states.
Requirements
- 7 or more years of experience (Preferred)
Nice To Haves
- Experience with extended handling bodily injury (BI) claims, including litigation
- Demonstrated ability to lead, coach, and support claims professionals
- Experience with Colossus is highly preferred
Responsibilities
- Ensures understanding of business objectives, results, processes, etc. with their direct reports
- Fosters a collaborative environment that inspires and motivates many employees
- Develops and directs business unit action plans
- Manages and resolves escalated customer communications, concerns, conflicts or issues
- Accountable for human resources duties, including resource management, hiring, performance management, talent development and compensation planning
- Responsible for complex claim decisions, identification of hiring, training, and succession planning opportunities, and the development and implementation of short- and long-term strategies and process improvements to achieve corporate financial outcomes
- Analyzes results and contributes to the development of strategies and action plans to support the achievement of operational goals related to customer service, loss cost management, and expense controls
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
