Bodily Injury Adjuster - UM/UIM Severe/Complex Litigation - Remote

Allstate

3d • Remote

About The Position

In this job, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with litigation/mediation/arbitration involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved. This position is for our Severe/Complex Represented Casualty office with a focus on handling UM/UIM claims in the state of California. The schedule required in this role will be in Pacific Standard Time (PST).

Requirements

• 4+ years of experience handling Represented Bodily Injury claims
• Uninsured/Underinsured Bodily Injury Claim handling experience
• Experience with and understanding of litigation, mediation, and arbitration
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely, while managing time efficiently
• Familiarity with insurance policies, coverage, and liability determination
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully
• Knowledge of innovative tools and platforms for effective claims evaluation
• A home office – a dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB down/5 MB up.
• Appropriate work surface and seating.

Nice To Haves

• CA bodily injury claim handling experience preferred

Responsibilities

• Investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Communicate via phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• Protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on.

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed