Boathouse Shift Supervisor at Wharf Boathouse

Guest Services, Inc.•Washington, DC

8h•Onsite

About The Position

Wharf Boathouse, managed by Guest Services, Inc., is now hiring seasonal boathouse supervisors for the 2026 season. The season runs from mid-March through October and we are open 5 days a week. The supervisor position is full-time, and staff should expect to work at least 4 days a week. All staff are required to work at least one day a weekend as well as the summer holidays such as Memorial Day, 4th of July and Labor Day. If you love working outdoors and helping guests, this is a great opportunity for you! Apply today to join our All-Star Team! The Boathouse Supervisor assists the Unit Managers in all aspects of unit operations and floor management, including equipment and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the Boathouse Supervisor assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.

Requirements

High School Diploma or GED.
Boating or related marina experience.
Knowledge of sailing and experience preferred
Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
Demonstrated talent for interacting with a wide variety of people.
Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
Strong customer service abilities; actively looks for ways to assist customers and coworkers.
Must be able to swim or be willing to wear a personal flotation device while on duty.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Physical presence at the job site is essential to perform job duties.

Nice To Haves

Basic proficiency in speaking Spanish, Portuguese (and/or Hindi for MA locations only) preferred

Responsibilities

Ensure complete guest satisfaction at all times.
Handle guests’ complaints and solve them according to customer service standards.
Monitor and supervise maintenance of dock and grounds areas to ensure quality standards.
Assist in supervising and directing the unit’s staff at the direction of the Unit Manager and Assistant Manager.
Train hourly staff for peak performance and monitor staff’s development.
Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, sanitation, dress, cash control, and employee hygiene.
Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
Control and administer boat rentals.
Assist customers with using equipment and safely getting on and off the equipment
Perform opening and closing procedures as directed.
Operate motorboat for area sweeps and water rescues as needed
Perform end of day closeout to include cash accountability and sales reports.
Price and stock inventory.
Conduct and submit end of month inventories, extension, and summaries.
Cleaning and sanitizing the site equipment, taking out trash, and cleaning bathrooms
Maintain awareness of safety issues, and report them immediately to your manager.
Responding to guest’s calls and emails timely and respectively and helping them rebook and edit their reservations
Other duties as required and asked by your Manager and/or Assistant Manager