Front Desk Supervisor at InterContinental Washington DC - The Wharf

IHG • Washington, DC

3d

About The Position

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Supervisorwho can make transactions feel seamless, offer exceptional local insights, anticipate every request to make our guests feel right at home and guide the team to success.

Requirements

• Higher education qualification / equivalent in Hotel Management/ Business Administration
• 3 years of Front Office/Guest Service experience
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential

Responsibilities

• Coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying a step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Benefits

• competitive salary
• full uniform
• impressive room discounts
• some of the best training in the business
• paid time off
• medical/dental/vision insurance
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED