Boarding School Support Associate, Summer 2026

IMG Academy•Bradenton, FL

21d•Onsite

About The Position

Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences: Boarding school and camps , via a state-of-the-art campus in Bradenton, Fla. Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance Online college recruiting , via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches The Boarding School Support Associate, Summer 2026 will be responsible for helping process all aspects of student enrollment at IMG Academy. Assist in guiding over 1,500 returning students, new students, and their families through the enrollment journey by primarily focusing on working with families to support them in the onboarding and arrival process. The successful candidate will work to ensure the Enrollment Office is fully supported to provide resources and support that is necessary for the student to have an incredible experience at IMG Academy!

Requirements

1 year of progressive work experience
Experience with high-volume calling
Excellent written and verbal communication skills
Adequate Microsoft Excel skills (Data Validation, IF formulas, VLOOKUP, Pivot Tables, Slicers, Conditional Formatting, etc.)
Highly organized and prepared; flexible in meeting the needs of multiple departments in a timely fashion
Proven ability to multi-task while handling a wide array of responsibilities
Experience communicating highly sensitive information amongst multiple departments
Strong commitment to customer service and the student-athletes’ and their families’ experience, as well as collaboration within the team and across multiple departments on campus
Requires a background check upon offer
Requires a drug test upon offer

Nice To Haves

Knowledge of electronic contract signing software is sought, but not required (i.e. – Adobe, Signable, etc.)
Knowledge of a Health Record/Online Registration platform is sought, but not required
Bilingual (Spanish)

Responsibilities

Process Effectively communicating with clients about requirements and expectations for their boarding school experience
Responsible for the onboarding experience of a boarding school family, including managing the clearance of registrations forms for boarding school
Utilize CRM system and other trackers daily to update communication and process on all required student health & registration forms
Communication Provide exceptional customer service and accurate communication with current and potential IMG Academy families
Act as a liaison and point of contact between the families and the Academy, specifically regarding the onboarding experience
Proactively communicate regularly with IMG Academy student-athletes on the status and progress of their respective families to set them up for success when they arrive to campus
Collaboration Effectively build relationships with and prioritize the requests/needs of the Student-Athlete Advisor team, ensuring effective communication
Collaborate with the Enrollment Services Manager to ensure best practices and identify new opportunities for efficiencies and growth
Ensure proper communication with Enrollment Services Manager to accurately present data to Reporting Analysts, John Hopkins, and other relevant stakeholders on campus
Manage the Support Team email and phone line to fulfill customer requests
Provide coverage, manage and assist the clearance of registration forms for boarding school.
Provide coverage during boarding school check-in to answer any questions, way find and assist where needed
Assist with overflow of needs from other departments especially during peak seasons on campus
Other duties as assigned
Successfully contribute to achieving 100% registration and health forms clearance for boarding school
Maintain accurate enrollment data and status tracking in real time
Maintain accurate registration and health forms data and status tracking in real time